Cloud Operations Administrator III

The Cloud Operations Administrator III is responsible for supporting and managing the day-to-day operations of customer-hosted cloud environments. This role contributes to efficiency and optimization initiatives, mentors junior team members, and serves as an escalation point for cross-functional teams. The Cloud Operations Specialist III performs advanced tasks within the Jenzabar One ecosystem, including troubleshooting complex customer-reported issues and configuring cloud-hosted systems.

Success in this role requires deep technical expertise, advanced knowledge across multiple technologies, and consistent application of industry best practices.

This is a 2nd shift EST working hours position.

Key Responsibilities

• Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
• Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
• Participate in cross-functional collaboration with other business units to assist hosted customers
• Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
• Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.
• Provide excellent customer support for cloud-related incidents
• Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting
• Support the Jenzabar One application stack
• Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
• Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
• Facilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc.
• Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership

Qualifications

• 4-6 years experience in a cloud or systems administration role
• Ability to work 2nd shift EST hours
• Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience
• Advanced knowledge of cloud technologies, networking, automation tools, and security
• Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)
• Expert troubleshooting skills and the ability to solve complex cloud-related problems
• Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable
• Ability to work independently and in a team
• Ability to assist in onboarding and mentoring junior staff members under the direction of Cloud Services Leadership
• Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders

The pay range for this position is $66,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Electronic Monitoring Notice:

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.