Senior Learning & Organizational Development Consultant

Description

Position Summary

The Senior Learning & Organizational Development Consultant leads learning, performance, and complex initiatives that strengthen workforce capability and improve individual, team, and organizational performance.

Using expertise in strategic consulting, performance consulting, adult learning, workforce capability, organizational development, change adoption, and solution design, this role helps leaders identify business and workforce needs and turn them into practical, scalable solutions.

The consultant partners with business leaders, HR, Talent, and other enterprise stakeholders. The role independently leads work from discovery and strategy through design, implementation, measurement, and continuous improvement.

Primary Responsibilities

Business and Performance Consulting

Serve as a trusted consultant to business leaders, HR partners, and talent stakeholders on Learning, performance, and workforce capability needs.

Diagnose business, performance, and workforce needs and clarify the outcomes the organization is trying to achieve.

Challenge assumptions and determine whether a need requires learning, performance support, process improvement, leader enablement, communication, change support, or another solution.

Recommend practical learning, performance, and workforce capability solutions and influence decisions without direct authority.

Navigate ambiguity, competing priorities, organizational constraints, and differing stakeholder perspectives.

Solution Strategy and Design

Architect scalable learning and non-learning solutions that address business and workforce needs.

Identify non-learning factors that may affect performance or adoption and partner with the appropriate teams to address them.

Translate discovery findings into clear solution strategies, audience requirements, objectives, implementation plans, and success measures.

Design or develop appropriate solution components while engaging specialized designers, developers, facilitators, technology partners, vendors, and subject-matter experts when additional support is needed.

Apply adult learning, instructional design, performance consulting, workforce capability, and organizational-development practices to solution decisions.

Design solutions that are practical, inclusive, accessible, and aligned with the colleague experience.

Initiative Leadership

Independently lead learning, performance, and workforce capability workstream for complex, cross-functional initiatives from strategy through implementation.

Establish clear scope, roles, timelines, risks, decisions, and measures of success.

Coordinate work across business segments, HR, Talent, Technology, Risk, Communications, and other enterprise functions.

Manage multiple priorities while maintaining quality, momentum, and stakeholder alignment.

Communicate recommendations, risks, decisions, and progress through clear stakeholder updates and executive-ready materials.

Learning Adoption and Reinforcement

Build adoption, reinforcement, and behavior-change strategies into solutions.

Identify barriers that may prevent colleagues or leaders from applying new knowledge, skills, tools, or ways of working.

Equip leaders, managers, facilitators, and business partners with the resources and guidance needed to support adoption.

Partner with business and change stakeholders to align learning, performance support, leader enablement, and reinforcement with broader change efforts.

Measurement and Continuous Improvement

Define measures that connect learning, performance, capability, adoption, and behavior change to business priorities.

Use quantitative and qualitative data, research, feedback, and business context to evaluate effectiveness and impact.

Identify opportunities to improve solutions, experiences, resources, and implementation approaches.

Communicate results and recommendations in a clear and actionable way.

Consulting Practice and Innovation

Coach and support consultants and learning professionals by sharing effective practices, tools, and approaches.

Help strengthen consistent consulting, solution-design, measurement, and delivery practices across the team.

Use AI and Microsoft 365 tools to support research, analysis, solution development, communication, and efficient ways of working.

Evaluate AI-generated output for accuracy, quality, appropriateness, and responsible use.

Stay current on developments in learning, workforce capability, organizational development, technology, and AI, and translate relevant trends into practical recommendations.

Qualifications

We are looking for a strategic, collaborative consultant who can translate business and workforce needs into learning, performance, and workforce capability solutions that improve individual, team, and organizational performance.

Basic Qualifications

Bachelor's degree or equivalent related experience.

7+ years of progressive experience in Learning & Development, Organizational Development, Talent Development, Performance Consulting, Workforce Capability, or a related discipline.

Preferred Qualifications

• Demonstrated experience diagnosing business, performance, and workforce needs and recommending appropriate learning and non-learning solutions.
• Experience independently leading complex, cross-functional initiatives from discovery through implementation, measurement, and continuous improvement.
• Experience applying adult learning, performance consulting, workforce capability, organizational-development, and change-adoption practices.
• Experience architecting scalable solutions and translating strategy into clear plans, requirements, resources, and experiences.
• Experience defining success measures and using data, research, feedback, and stakeholder insights to evaluate effectiveness and business impact.
• Ability to influence leaders, align stakeholders, navigate ambiguity, and communicate recommendations clearly.
• Working fluency with AI and digital productivity tools, including the ability to apply them responsibly to research, analysis, content development, and solution delivery.
• Strong consulting, facilitation, written communication, presentation, and executive-influence skills.
• Advanced degree, certification, or specialized training in organizational development, learning and development, instructional design, human resources, business, change management, or a related discipline.
• Experience working in financial services or another complex or regulated environment.
• Experience with learning management systems, digital learning platforms, Microsoft 365, Workday Learning, and modern authoring tools.
• Experience designing or developing learning assets, performance-support resources, facilitator materials, toolkits, digital content, or other solution components.
• Experience managing vendors or external partners.
• Relevant change-management, project-management, learning, instructional-design, or organizational-development certification.
• Success Measures
• Strong partnerships with business leaders, HR, Talent, and enterprise stakeholders.
• Clear diagnosis of business and workforce needs before solutions are selected.
• Scalable learning and non-learning solutions that address defined business outcomes.
• Effective stakeholder adoption, reinforcement, and sustained behavior change.
• Measurable improvements in workforce capability, performance, or organizational effectiveness.
• Consistent leadership of complex work from strategy through implementation and evaluation.
• Practical and responsible use of AI and technology to improve the quality, speed, and effectiveness of consulting and solution delivery.
• Exempt Status: (Yes   = not eligible for overtime pay) ( No   = eligible for overtime pay)
• Yes
• Workplace Type: Office
• Our Approach to Office Workplace Type
• Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.