Cardiology Office Coordinator I (Onsite)

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

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A Brief Overview

The Division of Cardiology is recruiting an Office Coordinator. The team is looking for strong customer service skills, comfortable speaking to families over the phone, attention to detail, and strong organizational skills. The position is 80% patient care coordination which includes appointment scheduling for medically complex patients, telephone encounters, medication refills, records, etc.

Responsible for scheduling and providing somewhat complex information to callers. Works under some supervision. Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role). Gains experience in working with order and structure, prioritizing tasks and managing resources.

What you will do

• Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.
• Education Qualifications
• High School Diploma / GED Required
• Experience Qualifications
• At least one (1) year of administrative experience in office or clinical setting Required
• Skills and Abilities
• Basic knowledge of administrative and office management processes, procedures, principles and best practices
• Familiarity with medical terminology and protocols
• Familiarity with HIPAA regulations
• Basic proficiency with electronic medical record software (EPIC)
• Basic proficiency with word processing software (Microsoft Word)
• Basic proficiency with spreadsheet software (Microsoft Excel)
• Introductory proficiency with presentation software (Microsoft PowerPoint)
• Strong verbal and written communications
• Strong customer service skills
• Strong interpersonal skills
• Solid organizational skills
• Solid time management skills
• Basic conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently within established guidelines
• Ability to collaborate with stakeholders at all levels
• To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
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