Attorney Network Coordinator

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Job Title

Attorney Network Coordinator

About the Role

As an Attorney Network Coordinator, you will support the management and oversight of Fiserv’s network of external collection attorneys and law firms. You will coordinate account placements and legal recovery activities, monitor law-firm performance and service-level expectations, and help ensure accurate, timely, and compliant handling of accounts throughout the legal recovery process.

In this role, you will serve as a key liaison between internal business partners and network law firms while supporting attorney onboarding, performance management, reporting, account reconciliation, invoice review, and ongoing network operations .

What You Will Do

• Coordinate the referral and placement of delinquent accounts and judgment-enforcement matters with approved network law firms.
• Manage the onboarding of new attorneys and law firms, ensuring partners understand and comply with company policies, procedures, and service expectations.
• Maintain a strong understanding of Legal Services Agreements and monitor law-firm performance against established requirements and SLAs.
• Track legal milestones, including complaints filed, judgments obtained, garnishments, and other recovery activities.
• Maintain regular performance discussions with active network firms to support accountability, strong partnerships, and recovery performance.
• Review and securely route legal documents, affidavits, media requests, and cost or fee approval requests to network attorneys.
• Review, audit, and process attorney fees, court costs, contingency fees, and other legal expenses in accordance with established fee schedules.
• Reconcile information between internal collection systems and external attorney portals to maintain accurate account and inventory records.
• Serve as a liaison for network firms regarding account discrepancies, direct payments, cease-and-desist notifications, debt-validation requests, and other account inquiries.
• Maintain accurate reporting and documentation related to placements, legal activity, attorney performance, and account status.
• Identify and escalate performance, compliance, operational, or account concerns as appropriate.
• Support continued development and expansion of the attorney network as business needs evolve.

What Is a Must Have

High school diploma or equivalent.

2–4 years of experience in debt collections, paralegal services, legal operations, mortgage default operations, recovery operations, or legal vendor coordination.

Experience managing or coordinating case files, accounts, vendors, or legal workflows.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple priorities and meet established deadlines and SLAs.

Strong written and verbal communication skills with the ability to professionally interact with attorneys, law firms, and internal partners.

Strong working knowledge of Microsoft Excel.

Ability to review data, identify discrepancies, maintain accurate records, and resolve issues in a timely manner.

Experience handling confidential or sensitive account and legal information appropriately.

What Would Be Nice to Have

Associate’s or Bachelor’s degree in Business, Legal Studies, Criminal Justice, Finance, or a related field.

Paralegal certificate or prior paralegal/legal support experience.

Experience working directly with collection attorneys, law firms, attorney networks, collection agencies, or legal recovery operations.

Familiarity with creditors’ rights and the complaint-to-judgment lifecycle.

Knowledge of judgment enforcement, garnishments, and other post-judgment recovery activities.

Familiarity with federal debt collection regulations, including the Fair Debt Collection Practices Act (FDCPA).

Understanding of judicial and non-judicial collection processes.

Experience with legal tracking software, collection systems, attorney portals, or agency-management platforms.

Experience with vendor performance management, scorecards, or SLA monitoring.

Experience reviewing legal invoices, court costs, contingency fees, or other vendor expenses.

Background in financial services, banking, lending, collections, or recovery operations.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Our commitment to Equal Opportunity:

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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