Practice Office & Support Manager - Obstetrics and Gynecology, Fertility & Reproductive Medicine

Location

ST. LOUIS, MO 63108

 Scheduled Hours

40

Position Summary

Directs the clinical & financial activities of the Fertility & Reproductive Medicine clinic, supervises, coordinates and provides leadership functions for check in/check out team, medical assistants, phlebotomy and sonographers in coordination with the physician practice. Oversees personnel matters, maintains reports and acts as liaison between the office and Washington University.

Job Description

Primary Duties & Responsibilities:

Plans, coordinates and implements operations of the clinic including assistance with development and maintenance of efficient procedures and oversees administrative and clinical operations of the clinic.

Interacts and collaborates with physicians to provide direction and oversight of schedules and workflows.

Reviews, assists, promotes and maintains development of office policies and procedures, office practices, and clinical flow patterns.

Functions as working supervisor by filling in to cover front desk, medical records and billing functions.

With input from the physicians, directs, assigns and coordinates activities and duties of staff, evaluating performance and orienting new staff.

Supervises the management of personnel, maintains records, makes hiring recommendations, evaluations, counseling and terminations.

Works to ensure compliance with laws concerning personnel administration, coordinating response and assistance when resolving personnel issues.

Manages time reporting and other changes affecting payroll. Submits payroll for processing.

Manages finances including budget preparation, analysis and projection of revenues and expenses.

Monitors all financial expenditures. Reviews statements, invoices, receivable, Research Management System (RMS) and charges.

Reconciles practice bank account in coordination with practice accountant.

Identifies/implements cost-effective approaches.

Assists in preparation and distribution of monthly reports such as financial reports and other requested reports.

Supervises co-pay collection process, timely completion of charge entry and maintenance of billing edits.

Maintains job descriptions for office, participates and assists in the interviewing of employees, acts to resolve personnel problems, prepares and approves staff schedules.

Conducts regularly scheduled staff meetings.

Facilitates educational opportunities for staff to ensure compliance with WU and regulatory guidelines.

Oversees supplies, including vaccine inventory, as well as ordering/repairing equipment as required.

Promotes and maintains good public relations with patients/families.

Performs other duties as assigned.

Working Conditions:

• Job Location/Working Conditions
• Normal office environment
• Exposure to blood-borne pathogens
• Patient care setting

Some weekend and holiday coverage is required due to the nature of this practice, with the clinical staff.

• Physical Effort
• Typically sitting at desk or table
• Repetitive wrist, hand, or finger movement
• Occasional lifting (25 lbs or less)

Equipment

Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications /Professional Licenses :

No specific certification/professional license is required for this position.

Work Experience:

Physician Practice Management (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Allscripts, Communication, Computer Literacy, Email Systems, Epic Applications, IDX Systems, Interpersonal Communication, Knowledge Management Systems, Leadership, Microsoft Office, Online Programs, Organizing, Physician Offices
• Grade
• C12