Vice President, Senior Claim Consultant

Department:

Claim Advocacy & Consulting Services Department

Job Summary:

The Vice President, Senior Claim Consultant is a senior client advocate and claims strategist responsible for delivering exceptional claims and risk management consulting to complex clients. The role leads multi-line claim programs, strengthens carrier and third-party administrator accountability, and translates claim activity into practical financial and operational insights.

Principal Responsibilities:

Act as a trusted member of each client’s claim management team, providing strategic advocacy from initial reporting through resolution.

Develop and maintain a tailored Claims Service Plan that aligns claim handling, reporting, escalation protocols, and stewardship expectations with each client’s priorities.

Negotiate special claim servicing instructions and other client-specific requirements with carriers, third-party administrators, wholesalers, and outside vendors.

Analyze individual claims and portfolio trends to identify financial impact, coverage issues, reserve concerns, litigation exposure, and opportunities for improved outcomes.

Oversee claims across multiple lines of coverage.

Provide sophisticated claim consulting for Professional Services and Financial Services clients, including matters involving professional liability, errors and omissions, management liability, fidelity/crime, and complex general liability exposures.

Serve as a subject matter expert on complex coverage, claim strategy, litigation management, settlement planning, and carrier or TPA performance.

Build productive relationships with clients, carriers, TPAs, wholesalers, coverage and defense counsel, and other claim-related vendors.

Partner with senior account executives, account executives, account managers, client service professionals, and production teams to support renewals, new business, prospect meetings, and client presentations.

Prepare clear pre-renewal and new-business claim materials, including claim narratives, loss analysis, trend insights, and recommendations.

Mentor Claims Consultants and Associate Claims Consultants, document coaching activity, and provide relevant input to management.

Lead special claim projects and provide backup support across the Claim Consulting Services team as needed.

• Other Functions
• Keeps updated in industry trends and coverage changes
• Works on and negotiates special claims projects
• Updates Claim Consultant Service Plan calendars
• Provides “back-up” to other Consultants who are unavailable due to PTO, etc
• Other duties as assigned

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• Minimum 10 years of insurance industry experience in claims and/or risk management positions.
• Working knowledge of MS Office Suite (Work, Excel, PowerPoint, Outlook).
• Must have the ability to be flexible and be available 24/7.
• Must stay abreast of changes in insurance industry.
• Must be able to travel out of town via plane, train, or auto and visit client sites.
• Must be organized and detail-oriented and possess a positive attitude.
• Excellent oral and written communication skills.
• Must be self-motivated with the ability to work independently.
• Must possess excellent analytical skills and problem solving skills.

Preferred Qualifications

• Juris Doctor (J.D.) or other relevant legal degree. Candidates with meaningful legal, coverage, or litigation experience will receive preference.
• Significant experience handling Cyber Liability claims and coordinating with breach counsel, forensic firms, carriers, vendors, and client stakeholders during time-sensitive events.
• Claim consulting or claim leadership experience serving Professional Services and Financial Services organizations.
• Specialized Knowledge or Licenses: Valid Property & Casualty License
• Pursuit of Risk Management Degree, CPCU, AIC, or ARM designations preferred
• Valid Driver’s License