Police Telecommunicator UTPD

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Police Telecommunicator plays a critical role in supporting campus safety operations by serving as a communications hub for non-emergency police, security, and technical support requests. The Police Telecommunicator is responsible for receiving and processing calls, monitoring security systems, and ensuring timely communication between callers and law enforcement personnel.

The Police Telecommunicator supports daily operations through effective communication, accurate data entry, and coordination of service requests. The Police Telecommunicator must be able to perform multiple tasks simultaneously while maintaining professionalism and attention to detail in a fast-paced setting.

The ideal candidate possesses strong customer service and communication skills, the ability to multitask in a high-volume environment, and experience working with dispatch, communications, security, or public safety operations.

Responsibilities

• Communications & Call Processing: Answer non-emergency and administrative telephone calls for police, security, and technical support services
• Process requests for police, security, and technical support assistance in a professional manner
• Forward calls received in the Police Communications Center to the appropriate UTPD office
• Maintain a professional and positive demeanor while interacting with callers and stakeholders
• Computer-Aided Dispatch Operations: Enter information concerning technical support calls and security-related patrol activities into a Computer-Aided Dispatch (CAD) system
• Accurately document and process non-emergency and routine service requests • Forward CAD information to the appropriate police dispatch station for assignment and response
• Maintain accurate communication records to support operational effectiveness
• Security Monitoring: Monitor closed-circuit television (CCTV) systems during special events and security-related operations
• Observe CCTV activity for situations indicating a need for law enforcement or security intervention
• Forward relevant information to the appropriate police dispatch station to initiate a proper response
• Support campus safety through continuous monitoring of surveillance systems
• Documentation & Administrative Support: Compose and distribute shift logs as required
• Compose and distribute found property logs
• Complete Police Communications Center paperwork and related documentation
• Maintain organized and accurate records in support of departmental operations
• Emergency Response & Operational Support: Perform multiple tasks concurrently in a fast-paced environment
• Respond to emergency recall requirements during man-made or natural disasters and unusual campus occurrences
• Remain onsite or work extended hours when operational needs require additional support
• Travel locally or long distance for training or other business purposes as required
• Work rotating day, evening, and night shift assignments, including varying days off and holidays
• EDUCATION: Required: High School Diploma or Equivalent
• Preferred: Associate's Degree
• EXPERIENCE: Required: One year relevant work experience.
• Preferred: Customer interaction role.
• LICENSES AND CERTIFICATIONS: Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon Hire
• OTHER REQUIREMENTS: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.
• The University of Texas MD Anderson Cancer Center offers excellent