Administrator II - Endpoint

Job Description

It’s about having us covered from end to end.

Do you like helping others understand the tools of today? Are you familiar with desktop operating systems, mobile devices, and other peripherals? Do you like creating order out of chaos? If so, being an Administrator II – Endpoint with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Administrator II - Endpoint , you are our IT architecture, ensuring every foundation is stable and built with integrity, caring and excellence. You’ll play an important role in maintaining our IT systems to run smoothly and will constantly look for ways to innovate every experience. You’ll use your strong problem-solving skills to ensure that endpoint assets are performing optimally and keep end-user devises up to date across the bank.

If teaching others excites you, you’ll have the opportunity to train new users on hardware and software, giving them the best chance to succeed with our signature all-win approach.

What you’ll do:

• Investigate and resolve complex endpoint incidents escalated by Endpoint Administrators, or the service desk
• Collaborate with other IT teams to resolve cross-functional issues involving network, servers, or applications
• Implement advanced endpoint configurations and management strategies
• Deploy and manage advanced security solutions for endpoint devices
• Conduct detailed audits of endpoint configurations to identify and mitigate risks
• Participate in projects involving endpoint upgrades, migrations, and policy implementations
• Monitor dashboards and reports to identify trends or opportunities for improvement
• Effectively use communication and delegation to accomplish large scale efforts while partnering with engineering and support staff
• Contribute to the development of endpoint standards, policies, and documentation
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 2+ years of related experience in IT discipline
• Proven ability to apply IT knowledge to resolve standard technical issues within Infrastructure and Operations
• Knowledge of Infrastructure & Operations platforms
• Skilled understanding of computer hardware, software, and networking
• Good written and verbal communication skills
• Experience with Microsoft Office applications

Additional Preferred Skills:

• Bachelor’s degree in IT, Computer Science, or related field
• Experience with modern desktop deployment technology, Active Directory, Mobile Device Management, Print Management, and Apple products
• Experience working with and supporting a structured change management and configuration management process
• Specialized certifications relevant to the organization’s technology stack

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program

Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.