Service Dispatcher

• Service Dispatcher
• VanDerBosch Plumbing Inc. — Chicago, IL
• Position Summary

VanDerBosch Plumbing Inc. is seeking an organized, highly communicative Plumbing & Sewer Service Dispatcher with a minimum of 3 years of verifiable experience performing dispatch duties in the plumbing or sewer service industry. This role is responsible for managing daily field schedules, routing field technicians efficiently across the Chicago area, handling incoming customer service calls, and ensuring optimal technician utilization and customer satisfaction.

Key Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls, emergency requests, and planned projects.
• Prioritize and route daily service calls using dispatch software to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as the primary point of contact for field technicians, assisting with routing changes, job delays, parts coordination, and emergency escalations.
• Receive incoming customer calls, answer service inquiries, collect relevant job details, and set clear expectations for service arrival times.
• Track technician locations, job progress, and status updates throughout the day in real time.
• Debrief field technicians upon job completion to verify accurate job notes, invoice details, and follow-up requirements.
• Maintain clear communication with service management and dispatch team members to optimize workflow and resolve scheduling conflicts.

Requirements

Qualifications & Requirements

• Experience: Minimum 3 years of dispatching experience specifically in the plumbing, sewer, or HVAC trade.
• Technical Skills: Familiarity with trade dispatching software (e.g., ServiceTitan, Housecall Pro) and thorough geographical knowledge of Chicago and surrounding suburbs.
• Communication: Exceptional phone etiquette, active listening, and clear communication under pressure.
• Problem-Solving: Strong multitasking and conflict-resolution abilities to manage schedule changes on the fly.
• Target Hourly Pay Range: Entry to Mid-Level (3+ years trade dispatch experience): $22 to $28 per hour
• Senior / Lead Dispatcher (Heavy volume & ServiceTitan mastery): $28 to $35+ per hour