Pharmacy Operations Supervisor - Freedom Fertility - Newburyport, MA or Arizona

Must reside in Newburyport, MA or Arizona

Freedom Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Pharmacy Technicians to join our team.

Excited to Grow Your Career?

We value our talented employees and, whenever possible, strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Position Summary

As a Pharmacy Operations Supervisor at Freedom Fertility Pharmacy, you will lead a front-end Pharmacy Technician team responsible for supporting patients through efficient order processing, claims resolution, and timely medication shipment. This role combines operational leadership, employee development, quality oversight, workflow management, and continuous improvement to ensure exceptional service, regulatory compliance, and consistent business results.

You will oversee daily staffing, schedules, and team priorities while providing training, coaching, and support to help employees meet quality, productivity, and service expectations. You will partner with patients, insurance companies, and internal departments to resolve complex service and claims issues, address operational challenges, and improve processes. As a key link between frontline staff and leadership, you will foster a collaborative team environment while helping deliver a seamless patient experience.

Key Responsibilities

• Lead daily team operations, coordinate staffing and schedules, and direct workflow and project assignments to ensure completion of routine work and assigned priorities. Communicate operational updates, reinforce expectations, and support implementation of changes to systems, processes, and procedures.
• Monitor team and individual performance to ensure quality, productivity, and customer service standards are consistently met.
• Ensure all Standard Operating Procedures (SOPs) are consistently followed by the team.
• Ensure team adherence to applicable regulatory requirements, company policies, and patient privacy and confidentiality standards.
• Provide employee orientation, training, coaching, and feedback focused on quality, reliability, accountability, and productivity. Ensure employees complete required training and demonstrate competency in assigned workflows.
• Participate in hiring, conduct performance reviews, and address attendance and performance concerns in partnership with management and Employee Relations.
• Promote a positive, collaborative team environment and encourage the sharing of best practices.
• Review and resolve complex customer service and claims issues escalated beyond Call Center staff, interacting and negotiating with affected parties as needed.
• Collaborate with patients, insurance companies, and internal departments to resolve order-processing issues and support timely medication shipment.
• Identify and escalate operational risks, quality concerns, and system issues; coordinate resolution with appropriate partners.
• Assist in developing programs and implementing process improvements that enhance efficiency and internal and external customer service.
• Required Qualifications
• Associate’s degree in business, healthcare administration, or a related field, or an equivalent combination of education and relevant pharmacy operations experience.
• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• Experience leading, training, or supervising employees in a pharmacy or other process-driven operations environment.
• MA or AZ state Pharmacy Technician license, certification, and/or registration as required by applicable state laws.
• Computer proficiency in Microsoft Office, internet applications, email, and basic Excel functions.
• Excellent verbal, written, and telephone communication skills.
• Strong attention to detail, accuracy, and quality.
• Strong organizational and prioritization skills, with the ability to manage competing demands and follow through on commitments.
• Experience applying basic math skills to dosing calculations.
• Demonstrated leadership skills, including developing and supporting team members.
• Advanced problem-solving skills and cross-departmental collaboration to develop innovative solutions to complex issues.
• Ability to adapt to a dynamic work environment and make decisions independently.
• Demonstrated ability to handle difficult conversations professionally.
• Ability to work a flexible schedule to support operational hours.
• Relevant pharmacy dispensing experience strongly preferred.
• Work Schedule: Rotating Weekly Schedule (Eastern Time)
• 9:00 AM - 5:30 PM (4 days per week)
• 12:30 PM - 9:00 PM (1 day per week)
• Rotating Weekend Coverage
• Weekend shift approximately every 12 weeks , based on business needs.
• Weekend schedules will be communicated in advance and may vary to support operational requirements.

This position requires flexibility to support business operations, employee development, and customer service needs while maintaining a strong focus on quality, compliance, and patient satisfaction.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,600 - 86,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.