Endpoint Lifecycle Lead

Job Title

Endpoint Lifecycle Lead

Agency

Tarleton State University

Department

Endpoint Services

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Endpoint Lifecycle Lead in the Department of Division of Information Technology Solutions . As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond.

Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco , along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville , where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

________________________________________________________________________

Important Immigration Information:

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

The Endpoint Lifecycle Lead, under the general direction of the Manager of Endpoint Client Services, serves as the technical and operational lead for the lifecycle management of University-owned endpoint technology. The position coordinates endpoint technology from initial intake and deployment through inventory management, support, refresh, reassignment, recovery, and retirement.

The Endpoint Lifecycle Lead provides operational leadership for endpoint asset management and enterprise printing services supporting faculty, staff, and students. The position administers and supports PaperCut, Pharos, and related printing technologies and supports endpoint management platforms, including JAMF and Intune, as they relate to device enrollment, deployment, inventory, compliance, and lifecycle management.

This position serves as a senior technical resource within Endpoint Client Services and coordinates lifecycle activities with endpoint support personnel, the Service Desk, endpoint engineering, infrastructure, information security, university departments, and external vendors. The position evaluates and appropriately uses University-approved artificial intelligence, automation, and emerging technologies to improve operational efficiency, documentation, reporting, troubleshooting, and customer service.

The Endpoint Lifecycle Lead provides technical guidance and coordinates work activities involving support personnel and student employees but does not have direct supervisory responsibility. Serves as Campus Security Authority (CSA).

Work Hours: Monday–Friday, 8:00 AM–5:00 PM, or as work requirements indicate, which may include after-hours work as needed.

Security Designation: This is a CJIS Level 3 security-sensitive position and requires a Criminal Justice Information System fingerprint background check and applicable CJIS training.

Essential Duties and Responsibilities

35% – Endpoint Lifecycle Management

Leads and coordinates the lifecycle of University-owned endpoint technology, including computers, tablets, peripherals, and related devices, from acquisition through retirement and disposal.

Coordinates device intake, deployment, assignment, refresh, reassignment, recovery, warranty service, replacement, and retirement activities.

Plans, schedules, and executes University endpoint refresh and replacement initiatives in coordination with university departments and ITS teams.

Coordinates endpoint technology requirements associated with employee onboarding, position changes, replacement devices, and other institutional technology needs.

Monitors equipment availability, inventory levels, warranty status, and hardware lifecycle requirements to support operational readiness.

Assists with lifecycle forecasting, technology replacement planning, and operational budgeting activities.

Develops, implements, and maintains standardized lifecycle processes and procedures to promote consistency, accountability, and effective stewardship of University technology resources.

20% – Asset and Inventory Management

Provides operational leadership for endpoint asset and inventory management programs and processes.

Ensures endpoint asset information is accurately maintained within asset, inventory, and IT service management systems throughout the equipment lifecycle.

Coordinates inventory audits, reconciliation activities, asset transfers, recoveries, and disposition processes to maintain asset accountability.

Develops and analyzes inventory, utilization, lifecycle, refresh, and operational reports to identify trends, risks, discrepancies, and improvement opportunities.

Supports inventory forecasting and implements process improvements, automation, and system enhancements to improve data integrity and operational efficiency.

15% – Enterprise Print Services

Provides administration, operational support, and technical leadership for University print-management technologies and services.

Administers and supports PaperCut, Pharos, print servers, print queues, secure printing, mobile printing, and related enterprise print solutions.

Coordinates deployment, configuration, relocation, replacement, and retirement of University printing equipment and services.

Serves as an escalation resource for complex printing issues and coordinates resolution with vendors, service providers, and ITS teams.

Evaluates printing requirements and provides recommendations that support standardization, operational efficiency, cost management, and service improvement.

Develops operational reports, procedures, standards, and documentation supporting effective print-service management.

15% – Technical Leadership and Escalation

Serves as a senior technical resource and escalation point for complex endpoint, operating system, peripheral, lifecycle, and printing-related issues.

Provides technical guidance, mentoring, and work coordination to Endpoint Client Services personnel and student employees.

Assists support personnel with advanced troubleshooting, vendor engagement, and cross-functional issue resolution involving multiple ITS teams.

Evaluates endpoint hardware, software, peripherals, and related technologies and provides recommendations regarding adoption and supportability.

Promotes and supports consistent technical standards, operational practices, and customer service expectations across endpoint services

10% – Endpoint Management, Automation, Artificial Intelligence and Continuous Improvement

Supports endpoint management platforms, including JAMF, Microsoft Intune, and other approved technologies used for device enrollment, deployment, inventory, compliance, and lifecycle management.

Coordinates device enrollment and management activities and collaborates with technical teams regarding endpoint configuration, security, compliance, and deployment standards.

Identifies opportunities to improve operational efficiency through automation, process improvement, artificial intelligence, system integrations, and emerging technologies.

Develops and supports automated workflows, reporting solutions, and technology enhancements that improve service delivery, consistency, and data quality.

Develops and maintains technical documentation, standards, procedures, workflows, and knowledge resources.

Researches, evaluates, and maintains current knowledge of emerging endpoint, automation, and service-management technologies.

5% – Other Duties

Supports ITS leadership in implementing technology policies, procedures, standards, and strategic initiatives.

Supports compliance with University, System, state, federal, CJIS, and other applicable regulatory requirements.

Participates in technology projects and initiatives as assigned.

Performs other duties as assigned

Minimum Qualifications

• Required Education and Experience
• Bachelor's degree in a technology-related field or equivalent combination of education and experience.
• Five years of related experience in computer support, endpoint technology, asset management, or related information technology functions including experience supporting Windows and macOS operating systems and demonstrated experience providing advanced technical support in an enterprise environment.
• Knowledge, Skills and Abilities
• Knowledge of endpoint hardware, software, operating systems, peripherals, endpoint-management technologies, and enterprise end-user support practices.
• Knowledge of endpoint lifecycle management, IT asset and inventory management, and enterprise print-management technologies and services.
• Knowledge of information security, privacy, data governance, compliance requirements, and the appropriate use of automation, artificial intelligence, and emerging technologies within enterprise information technology environments.
• Knowledge of troubleshooting methodologies, customer service principles, project coordination, and process improvement practices.
• Ability to analyze operational, lifecycle, inventory, asset, and service data and develop meaningful reports, recommendations, and forecasting information to support decision-making.
• Ability to develop and maintain technical documentation, procedures, standards, workflows, and knowledge resources.
• Ability to identify and implement opportunities for operational improvement through automation, technology solutions, and process optimization.
• Ability to provide technical leadership, coordinate activities across teams, and effectively work with technical and non-technical customers, vendors, and stakeholders without direct supervisory responsibility.
• Ability to maintain the security and integrity of University technology systems, data, and critical infrastructure, including communications systems, computer networks and systems, and cybersecurity systems.
• Ability to multitask, establish priorities, work cooperatively with others, and demonstrate excellent written communication, analytical, interpersonal, organizational, and problem-solving skills.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system, or water treatment system.

Preferred Qualifications

• Experience with endpoint lifecycle management, IT asset management, or enterprise device refresh programs.
• Experience administering or supporting JAMF or comparable endpoint-management platforms.
• Experience administering or supporting PaperCut or comparable enterprise print-management systems.
• Experience with IT service management and asset-management platforms.
• Experience developing automation, scripts, workflows, integrations, or AI-assisted processes that improve IT operations.
• Experience supporting technology within higher education or a similarly complex enterprise environment.
• Relevant industry certifications related to endpoint support, Apple device management, Microsoft technologies, IT service management, asset management, automation, or related technologies.
• Security-Sensitive Position / CJIS Requirement

This is a CJIS Level 3 security-sensitive position . Personnel with information technology roles may have access to the Criminal Justice Information System, including system administrators, security administrators, network administrators, and other information technology personnel.

As a condition of employment, the individual in this position will be required to successfully complete a Criminal Justice Information System Fingerprint Background Check and, within the required timeframe following employment, successfully complete applicable CJIS security training. The individual must successfully complete periodic training and other requirements necessary to retain and maintain assigned CJIS responsibilities and access.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application
• Cover Letter / Letter of Interest addressing qualifications
• Curriculum Vitae or Resume
• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.