Program Manager III, Responsible AI, Trust and Safety

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres.

It's your job to coordinate the players and keep them up to date on progress and deadlines.

Trust and Safety (T&S) is Google’s team of exceptional user trust experts who think big and aim high to earn every user’s trust. T&S cultivates thought leadership, domain expertise, and a cross-product perspective to help Google stay ahead of abuse and deliver trusted and safe experiences to all users.

The Responsible AI pillar within Trust and Safety focuses on driving One Google solutions for industry-leading responsible AI models and applications. It is a global team with Responsible AI domain expertise and backgrounds in operations, strategy, ethics, risk management, and program management.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits

Learn more about

benefits at Google.

Responsibilities

• Define, lead, and own program charters that address scope, and timeline, OKRs, resourcing and risks/dependencies of complex programs.
• Build trusted relationships with stakeholders across Trust and Safety and Google; align stakeholders on decisions and changing circumstances.
• Collaborate with partners, identify and execute on program tasks to achieve milestones and outcomes on time; use judgement to proactively anticipate and overcome risks to program timelines or quality; as needed, develop change management roll-out plans.
• Design and enable predictable, effective, tailored information flow including delivering regular program updates across stakeholders.
• Determine program phasing and metrics that effectively drive continuous improvement; provide transparency into and rationale for program pivots.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• Experience working with operations, engineering and product teams.
• Experience utilizing AI productivity tools to streamline workflows.

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.
• 5 years of experience managing cross-functional initiatives, with a proven track record of navigating ambiguity to drive strategy and land complex programs.
• Experience working with or on Trust and Safety teams.
• Experience working on responsible AI.
• Experience working on frontier safety, cyber security or privacy-based initiatives.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.