ATM Product Manager Senior

Description

Summary:

As the Product Group Manager for ATM and ITM Strategy, you will shape the future of our physical self-service footprint.  You will define how the ATM channel integrates with our broader digital ecosystem, transforms retail banking, and reduces operational costs.

This key role develops and maintains the product lifecycle for our ATM and self-service banking channel to bridge the gap between customer expectations, hardware/software vendors, and backend core banking systems while fostering an environment for innovation to enable future self-service technology for our customers.

The position is responsible for the end-to-end development, management and optimization of ATM products and services.  In addition, the Product Group Manager is also responsible for the P&L lifecycle for the channel, vendor management and contract negotiation.

This position partners closely with IT, Security, Legal, Regulatory, Finance and external vendors to optimize the ATM portfolio and drive innovation.

Duties and Responsibilities:

Product Strategy and Vision   Define and execute a product roadmap and vision for ATM offerings, ensuring alignment with customer needs, market trends and company goals.

Analyze market trends, customer behavior, and competitive insights to identify opportunities for growth and efficiency.

Build business cases for new initiatives, including cost/benefit analysis, ROI modeling, and risk assessment.

Manage capital  expenditure and operational budgets, building comprehensive business cases for hardware and software updates and product modernization.

Develop branch automation strategies to assist retail branches in migrating manual teller transactions to smart ATM’s and Interactive Teller Machines (ITMs)

Product Lifecycle Management Own the full product lifecycle, from ideation and requirements definition to launch, ensuring scalability, reliability, and compliance.

Operational & Financial Performance Monitors key performance indicators which include ATM uptime/availability, feature adoption rates, and customer satisfaction scores to ensure we are meeting the needs of our customers.

Manage the ATM product P&L, including capital planning, vendor costs, surcharge strategy and revenue optimization.

Ensure compliance with regulatory and security standards (PCI, ADA, FFIEC, EMV, REG E, etc.)

Cross-Functional Collaboration Work with IT and security teams to implement software updates, security patches and fraud-prevention measures.

Partner with marketing and retail teams to enhance customer experience and promote ATM capabilities.

Communicate strategy, roadmap, and performance updates to senior leadership.

Performs other duties as assigned

Basic Qualifications:

7+ years of ATM product management experience

Bachelor's Degree

Preferred Qualifications:

• Master’s degree
• Experience with ATM fleet management, cash logistics, or self-service banking technologies.
• Knowledge of EMV, PCI Compliance, and ATM security best practices.
• Strong analytical skills with experience in financial modeling and data-driven decision making.
• Proven ability to manage complex cross-functional initiatives.
• Familiarity with ATM hardware/software, payments networks, and regulatory requirements.
• Background in vendor management and contract negotiation
• Proven Experience building multi-year product roadmaps, complex financial models, and executive-level business cases.
• Exceptional communication skills with a track record of driving cross-functional alignment among compliance, technology, retail operations, and finance teams.
• Experience with managing a team.
• Exempt Status: (Yes   = not eligible for overtime pay) ( No   = eligible for overtime pay)
• Yes
• Workplace Type: Office
• Our Approach to Office Workplace Type
• Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
• Note to Agency Recruiters:   Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.