Service Desk Analyst I (M - F 9:30am to 6pm EST)

Grow Your IT Career with Hands-On Experience

Looking for an opportunity to launch your career in IT? As a Service Desk Analyst

, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more.

This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people.

What You’ll Do

• Provide friendly, professional technical support by phone, ticket, and remote session
• Troubleshoot common hardware, software, network, and account-access issues
• Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS
• Document troubleshooting steps and resolutions clearly and accurately
• Keep customers informed throughout the support process
• Partner with senior technicians and engineers when issues require additional expertise
• Learn new technologies while building valuable real-world IT experience

What We’re Looking For

• You don’t need to know everything on day one. We’re looking for someone who is curious, dependable, customer-focused, and excited to grow in IT.
• You should have: Strong customer service and communication skills
• A natural ability to troubleshoot and solve problems
• Comfort working in a fast-paced environment
• Strong organization and attention to detail
• An interest in technology and a willingness to learn
• Education & Experience
• Candidates should have one of the following: Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field
• Associate degree plus 1 year of relevant experience
• 2 years of professional service desk or technical support experience
• CompTIA A+ and Microsoft certifications are a plus.
• CompTIA A+ must be obtained within six months of employment.
• Your Schedule
• Monday-Friday | 9:30 AM-6:00 PM Eastern Time
• Enjoy a consistent weekday schedule while building the technical skills and customer experience that can help you grow your IT career.
• Ready to Get Started?
• If you have a passion for technology, enjoy helping people, and are looking for an opportunity to build your IT career, we’d love to hear from you.