Business System Analyst (Product)

UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.

We serve more than 80 brands in over 20 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years.

UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore.

Please note:

We are not able to provide sponsorship for employment authorization at this time.

This role requires on site collaboration. You must be able to commute to our West 22nd Street office in New York.

About The Role

We are seeking a detail-oriented Business Systems Analyst to support the development of a new AI product. In this role, you will work with clients to observe, document, and analyze their processes end-to-end, then translate those findings into clear, actionable insights for the Product team. You will serve as the critical bridge between real-world client workflows and the product requirements that will shape our next-generation solution.

Responsibilities

• Conduct discovery sessions, observing and documenting specific data processing workflows from invoice receipt through resolution.
• Analyze client data administration processes to identify pain points, inefficiencies, and gaps in current tools and workflows.
• Use SQL to query and validate client data, supporting deeper analysis of data volumes, aging, dispute rates, and resolution patterns.
• Compile and present structured findings from client engagements back to the Product team, including process maps, gap analyses, and prioritized feature recommendations.
• Develop detailed process documentation, workflow diagrams, and use case narratives that inform product specifications
• Partner with Product Managers to translate client insights into clear, actionable requirements and functional specifications throughout the product development lifecycle.
• Build and maintain strong client relationships during engagements, ensuring a consultative and professional experience throughout each discovery project.
• Contribute to defining success metrics, validation criteria, and acceptance standards for new features as they move through development.
• Provide clarification on system behavior and expected functionality to internal teams.
• Assist the Product Manager with requirements clarification, functional documentation, and refinement of specifications as needed.

Requirements

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field; or equivalent experience.
• 2+ years of experience as a Business Systems Analyst, functional consultant, or related role, ideally within a SaaS or CPG/trade finance environment.
• Proficiency with SQL for querying and analyzing large datasets
• Demonstrated experience conducting client-facing discovery, process analysis, or requirements gathering engagements.
• Strong analytical and problem-solving skills, with the ability to synthesize complex operational processes into structured, communicable findings.
• Excellent communication and presentation skills, with comfort presenting findings and recommendations to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience working within Agile/Scrum environments.
• Familiarity with APIs, data structures, or system integrations.
• Experience with BI or analytics tools (e.g., Power BI, Tableau).
• Experience using issue tracking tools such as Jira or Azure DevOps.