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United States, Georgia, Atlanta
Source: Delta Air Lines careers · View original posting
From Delta Air Lines's posting. “We” and “our” refer to the employer.
The Analyst, Crew Operations is responsible for the real-time planning, allocation, and delivery of crew resources across the operation. This role leverages data, operational expertise, and technology to ensure flights are staffed with qualified, legal, and compliant crew members while optimizing cost, efficiency, and operational reliability.
Operating within a 24/7 environment, the Analyst uses data-driven decision-making to solve complex operational challenges, manage disruptions, and support both immediate operational needs and long-term business priorities. This position partners closely with Flight Operations, In-Flight Service (IFS), Crew Technology, IT, Finance, Analytics, and Operations Management teams to drive operational excellence and continuous improvement.
Execute real-time operational decisions to allocate crew resources and ensure full flight coverage across the network.
Manage and resolve operational disruptions while maintaining compliance with regulations, labor agreements, and company policies.
Serve as an active end user of emerging technologies and support implementation of new tools and processes.
Leverage data and operational insights to improve resource allocation and operational outcomes.
Optimize crew assignments to balance safety, service reliability, compliance, and cost efficiency.
Partner with Flight Operations, IFS, Crew Technology, IT, Analytics, Finance, and Operations Management teams.
Coordinate crew trip logistics, including scheduling adjustments and hotel accommodations.
Utilize legacy systems and next-generation optimization tools to support operational decision-making.
Is at least 18 years of age and has authorization to work in the United States.
Possesses a high school diploma, GED, or high school equivalency.
Embraces diverse people, thinking, and styles.
Consistently prioritizes safety and security of self, others, and personal data.
Bachelor's degree or equivalent work experience required.
Must have at least two years of related work experience.
Superior analytical and organizational skills strongly preferred.
Project management experience and exposure to analytical/reporting software preferred. Must have the ability to anticipate and plan for competing priorities while meeting strict deadlines.
Candidate must be able to work in a fast-paced team environment with minimal supervision.
Must have working knowledge in Microsoft Word, PowerPoint, and Excel.
High attention to detail is required to consistently maintain accurate personnel records affecting pay, job status, and benefits.
Must be performing satisfactorily in present position.
Working knowledge of the Pilot Working Agreement (PWA) and Federal Aviation Regulations (FARs) preferred.
Prior experience in Flight Operations or Crew Resources areas.
Experience working with DBMS is desired.
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