Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK

. Your focus will be specifically on our Westlink service

, where you will drive continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.

This is an in-person position with the expectation that you will be onsite 4-5 days per week.

About the Role:

Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.

Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.

Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.

Guide and support drivers, building strong relationships and coaching toward stronger performance in the field.

Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes.

Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly.

About You:

Operationally experienced in people management, logistics, customer service, or other process-oriented work.

Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds.

Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure.

Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services.

Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.

Fluent in English.

Valid driver’s license in the UK, class B.

Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations.