Sales Operations Coordinator

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and ultimately help drive the success of our business.

Responsibilities:

• Customer Service / Account Management
• Provide prompt, excellent customer service and support via email and phone.
• Follow up with existing accounts, while developing new leads.
• Help with financial reconciliation for the Finance team.
• Working closely with the Logistics team on the shipment claims.
• Handling Wholesale client warranties.
• Supporting the sales team via reporting, customer follow-up and ad hoc requests.
• Administrative Duties
• Serve as the first point of contact for clients, ensuring they are informed and supported throughout the sales process.
• Follow up with customers to collect proper forms and documents.
• Help maintain strong existing client relationships.
• Prepare a variety of daily status reports.
• Checking system synching issues and communicating the proper next steps.
• Assist our Account Managers inter-departmentally with Finance and Logistics.
• Reviewing PACT Act news and regulations and its effects on the industry.

Qualifications:

• 2+ years' experience working in a similar role
• Strong internal and client-facing communication skills
• Advanced troubleshooting and multi-tasking skills
• Experience working with ERP and/or CRM systems
• Experience using and multi-tasking within the Salesforce platform
• Passion for customer success and value creation
• Knowledge of Microsoft Office Suite
• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes
• Ability to function at a high level in either a team environment or independently
• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
• A polished individual who likes challenges and can contribute their talents to our team environment
• Passion for growth in business administration and development and sales
• This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office.

The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset.