Lead Analyst - Software

The Lead Analyst - Software is a production operations role within OMFS Tech Ops & Eng Mgmt focused on the day-to-day stability, support, and continuous improvement of systems used to run OneMain Auto applications.

The role works hands-on across Windows Server, IIS, Microsoft SQL Server, Azure IaaS, monitoring, automation, and related application-hosting components. The position applies practical SRE principles to production operations, including observability, automation, reliability improvements, documentation, and disciplined troubleshooting.

This position independently handles Level 2 support and selected Level 3 production issues, while partnering with senior engineers on the most complex technical problems, external partner escalations, and larger platform modernization efforts. A dedicated incident response team manages incident coordination.

Key Responsibilities

• ·    Provide Level 2 production support and handle selected Level 3 issues for OneMain Auto applications and supporting technology components.
• ·    Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.
• ·    Support and maintain application-hosting components using established standards, procedures, and change controls.
• ·    Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities.
• ·    Participate in root cause analysis and implement corrective actions under established engineering guidance.
• ·    Support the incident response team as a technical contributor without owning incident command or coordination.
• ·    Develop and maintain PowerShell scripts and other automation to reduce repetitive operational work.
• ·    Support monitoring, logging, alerting, dashboards, health checks, and operational telemetry.
• ·    Assist with external vendor and partner troubleshooting, escalating complex issues to senior engineers when deeper technical ownership is required.
• ·    Maintain clear operational documentation, runbooks, support procedures, and configuration records.
• ·    Collaborate with application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.
• ·    Participate in an on-call rotation supporting OneMain Auto production systems.
• Platform & Reliability Engineering Responsibilities
• ·    Contribute to reusable configurations, scripts, and deployment patterns that improve consistency and reliability.
• ·    Support standardization efforts designed to reduce configuration drift across environments.
• ·    Assist with Infrastructure as Code and environment automation under established engineering patterns.
• ·    Participate in modernization work, including exposure to containerization and managed runtime platforms.
• ·    Identify opportunities to improve operability, monitoring, documentation, and automation of supported systems.
• Required Qualifications
• ·    3+ years of experience in production operations, application support, systems administration, software support, or a related technical role.
• ·    Experience supporting Windows Server environments.
• ·    Working knowledge of IIS and web application hosting concepts.
• ·    Working knowledge of Microsoft SQL Server sufficient to troubleshoot application and production support issues.
• ·    Experience with PowerShell or another scripting language used for systems automation.
• ·    Experience or practical exposure to Microsoft Azure, preferably Azure IaaS.
• ·    Solid understanding of networking fundamentals including DNS, TCP/IP, ports, certificates, and application connectivity.
• ·    Strong troubleshooting, documentation, and problem-solving skills.
• ·    Ability to work independently on moderately complex production support activities and recognize when escalation is required.
• ·    Strong communication and cross-team collaboration skills.

Preferred Qualifications

• ·    Exposure to SRE concepts including monitoring, reliability, automation, toil reduction, SLIs, or SLOs.
• ·    Experience with Infrastructure as Code tools or configuration automation.
• ·    Familiarity with Docker, Kubernetes, AKS, or other container technologies.
• ·    Familiarity with CI/CD pipelines and release processes.
• ·    Experience with monitoring, logging, and observability platforms.
• ·    Experience in financial services or another regulated environment.
• Core Competencies
• ·    Strong production support and customer-service mindset.
• ·    Structured troubleshooting and analytical thinking.
• ·    Growing automation and reliability engineering mindset.
• ·    Ability to manage assigned work independently and escalate appropriately.
• ·    Clear technical communication and documentation.
• ·    Accountability, attention to detail, and continuous learning.
• Business Focus

This position supports OneMain Auto within OMFS Tech Ops & Eng Mgmt. The role provides hands-on production operations capacity while developing deeper expertise in SRE, automation, cloud operations, and targeted platform engineering.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• ·       Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• ·       Up to 4% matching 401(k)
• ·       Employee Stock Purchase Plan (10% share discount)
• ·       Tuition reimbursement
• ·       Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• ·       Paid sick leave as determined by state or local ordinance, prorated based on start date
• ·       Paid holidays (7 days per year, based on start date)
• ·       Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.