Logistics Claims Manager (AR/NY/CA Adjuster Licenses Required)

Job Title:

Logistics Claims Manager (AR/NY/CA Adjuster Licenses Required)

Department:

Insurance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general supervision, this position investigates, files, and resolves all claims related to cargo, inventory, and related logistics on behalf of an assigned customer with a focus on settlement outcomes. Serving as an extension of the customer, this role processes incoming claims notifications and initiates filings for independently identified claims, handling comprehensive monetary aspects within assigned limits, managing freight disposition decisions, and resolving claims in compliance with contractual terms, regulations, and

customer agreements. The incumbent advocates for the customer by holding internal and external parties accountable while detecting trends and reoccurring issues to support mitigation and risk reduction.

Job Description:

Key Responsibilities:

• Investigate and manage complex cargo, warehouse, cold storage, inventory spoilage, and related logistics claims on behalf of the customer, determining claim validity, liability exposure, and recovery potential; manage end-to-end claims intake, investigation, negotiation, and resolution
• Act as the customer’s advocate, holding internal teams and external parties accountable to contractual obligations, service failures, and financial responsibility throughout the claims lifecycle
• Analyze bills of lading, delivery receipts, operational documentation, insurance policies, contracts, and warehouse agreements to validate claims and ensure compliance with contractual, regulatory, and filing requirements; proactively review freight documentation and partner with operations teams on real-time events to identify potential claims and initiate filings
• Collect and synthesize data from internal departments and third parties to determine cause, liability, and damages, and pursue subrogation and financial recovery from adverse parties when appropriate; exercise designated authority to autonomously negotiate, settle, and resolve claims
• Manage investigation and recovery efforts with carriers, shipping and receiving facilities, warehouse providers, insurers, excess insurers, adjusters, legal counsel, security, and customers to ensure timely reporting, policy compliance, and efficient claim closure
• Handle all monetary aspects of claims through reserve establishment and adjustments, exposure tracking, settlement payments, recovery documentation, and accurate financial reporting in alignment with customer agreements and internal controls; keep leadership advised of significant exposures
• Manage and execute settlement and disposition decisions (salvage, destruction, donation, return, and/or other freight handling outcomes), coordinating actions with appropriate parties in accordance with customer agreements and financial recovery strategies while documenting rationale and approvals
• Maintain audit-ready claim files and documentation, conduct regular file reviews, and communicate claim status, financial exposure, findings, and outcomes to internal and external stakeholders
• Identify trends and reoccurring issues, communicating actionable insights to stakeholders to administer root cause analysis and mitigation strategies that reduce frequency and exposure
• Utilize strong communication skills to keep all stakeholders aware of findings, decisions, and resolutions to support plans and initiatives to meet business unit needs while establishing accountability in achieving results and identifying and addressing improvement opportunities; explain processes and decisions to both internal and external parties in layman's terms
• Minimize legal and financial risk by engaging legal counsel as needed, evaluating precedent impact prior to payment or denial decisions, and assigning matters to outside counsel for complex and/or high exposure

Qualifications:

Minimum Qualifications:

• High school diploma/GED with 4-5 years of experience in claims, transportation/logistics, warehouse operations, insurance, relevant field, and/or military equivalent
• Must possess and maintain a valid Arkansas, New York, and California Adjuster's License (Property and Casualty)

Preferred Qualifications:

• Meet the minimum qualification plus a Bachelor’s degree in Business, Logistics, Supply Chain, Risk Management, or related field Experience managing both transportation and warehouse/cold storage claims
• Demonstrated success in settlement negotiation and revenue-driven claims resolution
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Knowledge of problem reporting and escalation practices
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to stay focused and motivated to achieve desired results
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Knowledge of claim investigation procedures
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to process information with high levels of accuracy Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems
• Proficiency in documenting case details accurately and assessing payment eligibility
• This position is not eligible for employment-based sponsorship.