Patient Access Support Services, Enterprise Access & Reimbursement Manager - Charlotte, NC Mid-Atlantic Region

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

Bristol Myers Squibb is looking for people who align with our Mission and have a passion to help physicians and patients prevail over serious diseases and ensure appropriate access to our medications. We are looking for smart, professional, and passionate people, like you, who want to make a difference in the lives of patients. Bristol Myers Squibb has a personal stake in developing our people not only today but for the long term.

We are looking to hire our future leaders and help you reach your potential while building a career that makes you proud. Please consider this opportunity to learn about Bristol Myers Squibb, and join a stellar team of people who share your passion.

The Enterprise Access & Reimbursement Manager (ARM), with focus on Hematology, Oncology, and Cardiovascular portfolio.

The successful ARM candidate is a member of the customer-facing Patient Access Support Services (PASS) organization and will be responsible for developing strong, long-term relationships with customers, representing BMS Patient Access Support and Programs across a defined geography with focus on Hematology, Oncology and Cardiovascular portfolio products. This position provides access and reimbursement support, education, and resources in a professional, compliant, ethical manner, all in support of clinical decision(s) for patients.

This position requires collaboration with members of the PASS program management team, matrix colleagues across Access Strategy, Field Sales, as well as the Market Access Field Team. This is a field-based position in the Mid-Atlantic Region, within the Charlotte, NC geography/area.

Key responsibilities include, but are not limited to:

• Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum.
• Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities . Maintains expertise in changing healthcare landscape, including market trends and payer dynamics.
• Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs.
• Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision.
• Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach.
• Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate.
• Complies with all laws, regulations and policies that govern the conduct of BMS.
• Estimated 20%-30% of overnight travel required, based on where the candidate resides in the territory.
• This role reports to the Region Director of the Mid-Atlantic Region.
• Prefer candidate to live in within territory geography boundary.
• Relocation is not available.

Qualifications and experience we look for in a candidate:

• Candidates should have strong interpersonal and communication skills.
• Candidates should have demonstrated performance in the following skills: strategic analysis, leadership, critical thinking, leading without authority and the ability to collaborate effectively and efficiently within a matrix organization.
• Bachelor’s degree or equivalent required with a minimum of 5+ years in pharmaceuticals and/or related Healthcare experience.
• Account management skills and experience in the buy and bill and specialty pharmacy market is preferred.
• Prior customer facing responsibility, along with patient reimbursement experience is preferred.
• Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity
• As this position requires operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion.
• We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.