Consumer Loan Servicing Specialist 1

Description

This position is located at 5555 Cleveland Ave Columbus, Ohio

Summary:

Manage workflow to ensure Service Level Agreements are met or exceeded. Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research. Acted as the primary point of contact for customers via emails and Calls. Receives, consolidates, maintains and/or summarizes multiple sources of records, files or documents.

Duties & Responsibilities:

Analyze collateral documentation and loan information in the bank's servicing system (MSP).

Responds to internal and external customers via written and verbal communication.

Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research.

Manage workflow to ensure Service Level Agreements are met or exceeded.

Assists in developing and maintaining department procedures.

Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance.

Performs other duties as assigned.

This position is located at 5555 Cleveland Ave Columbus, Ohio

Basic Qualifications:

High School Diploma or equivalent

One or more years’ experience in a customer service related position

Preferred Qualifications:

• Good written and verbal communication skills.
• Good organizational skills.
• Excellent PC skills including specialized software such as product specific applications a plus.
• Ability to prioritize and multi-task in a fast-paced environment.
• Proven problem-solving skills.
• Exempt Status: (Yes   = not eligible for overtime pay) ( No   = eligible for overtime pay)
• No
• Workplace Type: Office
• Our Approach to Office Workplace Type
• Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
• Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
• Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.