Business Support Manager - Enterprise Transaction Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications.

Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Line of Business Description:

This role will be part of the Enterprise Transaction Services (ETS) COO organization and serve as a Business Support Manager with primary responsibility for workspace activities across ETS, along with other business support priorities as needs evolve.

The role supports current and future workspace needs through planning and allocation, occupancy and utilization analysis, accurate space and seating information, and close partnership with business leaders, facilities, real estate, and other stakeholders.

The Business Support Manager will take shared ownership of complex work, stay ahead of deliverables and dependencies, and drive activities from planning through execution. The role frequently involves sensitive business, organizational, and employee matters and requires sound judgment, discretion, strong organization, and clear, succinct communication.

Success requires the ability to understand business needs, develop practical recommendations, align partners, manage competing priorities, and confidently escalate issues when needed to keep work moving toward resolution.

Key Responsibilities include:

• Drive ETS workspace planning activities, working with business leaders and key partners to understand needs, evaluate options, develop recommendations, and move decisions through execution.
• Maintain and analyze accurate workspace, seating, occupancy, and utilization information to identify needs, constraints, and opportunities and support workspace recommendations.
• Partner with facilities, real estate, business leaders, and other stakeholders to align workspace plans with business needs, workplace standards, and organizational priorities.
• Coordinate office moves, seating changes, workspace requests, and related activities with clear ownership, timelines, dependencies, and follow-through.
• Manage annual and ad hoc workspace-planning activities, consolidating requirements across teams and coordinating work across locations and partners.
• Stay ahead of key deliverables and dependencies, address barriers, and escalate issues when needed to keep work moving.
• Develop clear, succinct reports, updates, and executive-level presentations that communicate workspace needs, recommendations, decisions, risks, and required actions.
• Handle sensitive business, organizational, and employee information with appropriate judgment and discretion.
• Lead or support other business management activities and priorities as organizational needs evolve.

Responsibilities:

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Required Qualifications: 2+ years experience strong business management and project management skills, with demonstrated ability to take ownership of complex work and drive it through completion.
• 2+ years prior experience with workspace planning, occupancy planning, workplace strategy, facilities coordination, corporate real estate, or a related function preferred.
• Strong planning and organizational skills with exceptional attention to detail.
• Strong analytical and problem-solving skills, with the ability to consolidate and validate information from multiple sources and develop practical recommendations.
• Clear and succinct written and verbal communication skills, including the ability to communicate recommendations, decisions, risks, and required actions to leaders, partners, and employees.
• Strong relationship management and influencing skills, with the ability to build alignment across business leaders, facilities, real estate, and other partners.
• Sound judgment and discretion when handling sensitive business, organizational, and employee information.
• Ability to manage competing priorities, changing requirements, and deadlines while maintaining focus on key deliverables.
• Ability to identify barriers, determine when escalation is needed, and confidently drive issues toward resolution.
• Ability to understand and balance business needs, workplace standards, and organizational priorities when developing recommendations.
• Self-directed and proactive, with the ability to operate effectively with limited direction.
• Proficiency with Microsoft Excel and PowerPoint, including the ability to develop clear reports and executive-level presentations.
• Skills: Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies, Procedures, and Guidelines Management
• Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
• Shift: 1st shift (United States of America)
• Hours Per Week: 40