Order Execution Specialist

Job Description:

Smart People. Smart Ideas. Smart Choice.

MTS is a leading global supplier of test and simulation systems. Formula 1 teams, leading automotive and aerospace companies, and the world’s top researchers in materials and seismic engineering all rely on our systems to determine product reliability and ensure compliance with quality standards. Check out some of our amazing technology here: http://www.youtube.com/watch?v=vXOsvWpTHH4

We’re looking for an Order Execution Specialist to own the full order lifecycle, driving on-time delivery, revenue, and margin goals. You’ll coordinate people, tools, and processes using project management discipline, resolve customer and order issues through structured assessment and escalation, and continuously look for ways to simplify order management for internal and external customers.

This role manages a portfolio of approximately 100 active orders at any given time, so strong prioritization skills and the agility to take on additional work are key.

What You’ll Do:

• Own the order from kickoff through demand release, maintaining ongoing communication with the customer and internal teams at every stage
• Drive frequent follow-ups to keep orders on schedule, including on-time delivery, installation scheduling, acceptance follow-up, and timely order closure
• Coordinate across Sales, Engineering, Application Engineering, Manufacturing, Supply Chain, Purchasing, Logistics, Service, and international MTS affiliate offices
• Scope each order like a project charter, confirming requirements, margin, and schedule commitments before work begins
• Build and maintain an order plan and timeline that identifies milestones, dependencies, and resource needs across departments
• Set escalation procedures and a communication plan so customer concerns are addressed efficiently across a global, matrixed organization
• Coordinate orders and activities to ensure on-time, in-spec delivery in accordance with the customer contract
• Serve as the focal point for resolving discrepancies and compliance issues, including certificates, compliance documents, and pre-shipment notifications
• Respond to and mitigate exceptions that prevent a smooth, automated order-to-delivery process
• Support the sales team during the quoting process, troubleshooting process or product related issues and owning them through to resolution
• Maintain a tracking and measurement system to monitor and report on order management performance and outstanding issues
• Analyze worldwide order management trends and data to recommend ways to prevent recurring technology, product, process, or contract issues
• Identify root causes of customer problems, recommend process changes for sustained resolution, and help drive adoption of process and tooling changes
• Facilitate regular cross-functional review meetings to track order management health and drive continuous improvement
• Research and troubleshoot customer problems, assess urgency, and drive to resolution by securing resources and cross-department agreements
• Serve as the voice of the customer, building cross-functional partnerships to champion customer requirements
• Close out each order with a post-order analysis to support continuous process improvement
• Perform other duties as assigned

What You Bring:

• Bachelor’s degree in a business related or technical discipline
• 2-5 years of related experience
• Working knowledge of project management fundamentals (scope, schedule, risk, and stakeholder management), with PMP or similar certification a plus
• Ability to find common ground and solve problems across cross-functional groups in the best interests of customers and MTS
• Independent thinker and creative problem solver who is results driven and thrives in a fast-paced environment
• Ability to communicate complex process details and build credibility with all audiences
• Ability to work under strict deadlines and short turnaround times
• Proficiency in Microsoft Office, including Excel
• Best in Class Benefits: Affordable medical, dental, and vision insurance: http://myitwhr.com/
• HSA/FSA with a company match
• Income protection benefits
• Industry leading 401(k) plan
• Paid time off
• Parental leave
• Matching gift and volunteer program
• Get Involved and Give Back: MTS supports Employee Resource Groups (ERGs) that bring people together to share experiences and ideas, and we’re committed to a diverse, inclusive workplace where everyone can contribute their talents. Through the ITW Hearts Giving Hope Program, employees also have the chance to give back and support families in our communities.
• Physical Demands (U.S. Only): The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.