Coordinator

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.

This position is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining a high level of profitability through efficiency and productivity.

Position overview

Coordinates the scheduling of installations.

Assign and allocate appropriate field personnel to install new systems, with consideration of their specific skills, and abilities

Ensure that the schedule is maximized in order to meet and exceed daily numbers.

Communicate with customers to confirm the scheduling of their installation.

Assign and dispatch installation Technicians on a daily basis.

Provide detailed information about the installation job to installers the evening before the job is scheduled. This includes phone and emails to tech and personal email addresses with job sheet specifications.

Secures any permits needed for a job.

Communicate personally with each installer daily (approximately 3 pm) to determine status of job completion.

Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.

Communicate with warehouse personnel as soon as a job is received to begin the equipment & parts acquisition process.

Track job, field personnel, and backlog status on appropriate spreadsheets. (Installation Tracker)

Financing

Prepares closing paperwork for customers to sign and places it in a job packet prior to installation.

Files finished paperwork with the finance company timely in order to receive payment quickly.

Resolves issues relating to financing.

Answers incoming customer phone calls.

Books service calls as needed.

Requirements

Minimum Qualifications:

• 1 to 2 years of home service experience.
• Prior experience in ServiceTitan
• Possess enthusiasm, persuasiveness, accuracy, and be efficient with time management.
• Working knowledge of Microsoft Outlook, Excel, and Word and Google office.
• Must have a high school diploma or equivalent.