Attorney & Agency Coordinator

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Job Title

Attorney & Agency Coordinator

About the Role

As an Attorney & Agency Coordinator, you will serve as the primary point of contact between Fiserv and our external collection attorney firms and agency partners. In this role, you will oversee account placements, monitor partner performance, ensure compliance with regulatory and contractual requirements, and maintain strong working relationships with third-party providers.

You will play a critical role in supporting recovery efforts, driving operational excellence, and ensuring accurate tracking and reporting across the attorney and agency network.

What You Will Do

• Coordinate the onboarding, referral, and placement of delinquent accounts with approved attorney firms and collection agencies.
• Manage new attorney and agency onboarding activities, ensuring compliance with company policies, procedures, and service expectations.
• Monitor legal and collection timelines, milestones, and Service Level Agreements (SLAs) to ensure vendor performance and accountability.
• Review and route legal documents, affidavits, media requests, and approval requests to the appropriate external partners.
• Build and maintain strong partnerships with attorney firms and collection agencies through regular performance reviews and ongoing communication.
• Audit and approve legal fees, court costs, contingency fees, and agency invoices in accordance with established fee schedules.
• Reconcile data between internal collection systems and external vendor platforms to ensure reporting accuracy and inventory integrity.
• Investigate and resolve account discrepancies, consumer payment issues, cease-and-desist requests, and other collection-related inquiries.
• Track performance metrics and identify opportunities to improve recovery results, operational efficiency, and compliance standards.
• Serve as a liaison between internal stakeholders and third-party partners to ensure smooth account management and issue resolution.

What Is Required (Must Have)

High school diploma or equivalent.

2+ years of experience in collections, accounts receivable, legal support, paralegal services, vendor management, or related financial services operations.

Knowledge of debt collection regulations, including the Fair Debt Collection Practices Act (FDCPA).

Experience working with external vendors, law firms, collection agencies, or other third-party business partners.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Excellent verbal and written communication skills.

Proficiency with Microsoft Excel and Microsoft Office applications.

Strong attention to detail and ability to maintain accurate records and documentation.

Ability to analyze data, identify discrepancies, and resolve issues in a timely manner.

What Would Be Nice to Have

Associate's or Bachelor's degree in Business, Legal Studies, Criminal Justice, Finance, or a related field.

Paralegal certification or legal support experience.

Experience working with collection attorney networks, debt buyers, collection agencies, or legal recovery operations.

Familiarity with creditors' rights, judgment enforcement, garnishments, and the complaint-to-judgment lifecycle.

Experience with legal tracking systems, collection software, agency management platforms, or attorney portals.

Understanding of judicial and non-judicial state collection processes.

Vendor performance management and scorecard experience.

Background in financial services, banking, lending, or recovery operations.

Experience conducting audits, invoice reviews, or compliance monitoring activities.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Our commitment to Equal Opportunity:

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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