Senior Product Support Advisor

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Job Title

Senior Product Support Advisor

About your role:

The Bank of America Product Support Advisor for this role is aligned with specific product families within Fiserv and has established Product Manager counterparts within Bank of America to support their end-to-end lifecycle activities related to Fiserv Products. The primary alignment for this role is for the day-to-day and strategic support of the Clover product; other products may be supported in part by this role as well.

You will help ensure products are successfully introduced, and support adoption throughout the product life cycle. This role is significant in contributing to the expansion of products available to offer bank clients, increased revenue opportunity, and client satisfaction.

What you’ll do:

• Act as the primary liaison between internal teams, Bank of America stakeholders, and technical resources to drive product enhancements, feature delivery, operational readiness, and issue resolution
• Serve as the subject matter expert for Clover which includes hardware, software and SaaS solutions and value-added services
• Build strong partnerships with the bank and internal product and operational teams as a trusted advisor to ensure smooth execution and delivery of product needs and value add services
• Contribute and foster the expansion of product knowledge, adoption and engagement within the bank’s product, relationship and sales teams as well as internal Fiserv dedicated support teams
• Present product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders
• Support cross functional project execution and product related workstreams as part of identified product projects
• Engage with the Bank sales and relationship teams for opportunity assessments and sales support
• Advocate for Bank of America and their clients internally as needed for product enhancements, issue resolutions and other escalations
• Communicate regular roadmap updates for products
• Identify unique processes required for implementation within product or operations given the bank relationship
• Responsibilities listed are not intended to be all inclusive and may be modified as necessary undefined undefined
• Experience you’ll need to have: 5+ years of experience working with merchant payments, point-of-sale solutions, or financial technology products in a client-facing or partner-facing environment
• 5+ years of experience working cross functionally with product, operations, commercialization, and client relationship teams to deliver product enhancements and new product capabilities
• Experience presenting product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders
• Extensive knowledge of merchant payments and point-of-sale solutions, or comparable payment platforms; experience with Clover platform is strongly preferred
• Bachelor’s degree in a related field or equivalent combination of education, and/or related experience
• Experience that would be great to have: Direct experience supporting the Clover platform or other Fiserv Merchant solutions
• Experience supporting large financial institution partners
• Experience delivering product training or education to internal teams, partners, or clients along with creating reference materials
• Experience in merchant acquiring
• Ability to analyze and solve or drive solutioning of complex problems

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

This role requires use of a computer and audio equipment.

Travel:

Approximately 15% travel off-site or to other office locations is expected.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Our commitment to Equal Opportunity:

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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