Senior Claims Specialist – Cargo & Logistics

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

About Specialty Program Group:

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best-in-class underwriting businesses to operate independently under discrete brands (portfolio companies).

About ANOVA Marine:

ANOVA is a premier provider of first-class Cargo and Logistics Insurance, Liability Insurance, and Bonds for freight forwarders, NVOCC’s, shipping lines, customs brokers, and international trading companies.

Right from the outset in 2011, our aim was to create a smarter, more agile experience for our clients. That includes superior cargo insurance coverage designed by freight forwarders and transport-industry attorneys; technology that simplifies quotes and speeds up coverage; and experienced claims people who understand the challenges our clients face, with the authority to settle fast.

Position Summary

SPG Cargo & Logistics is seeking an experienced Senior Claims Specialist to join its Claims & Recoveries team. This position is responsible for investigating, evaluating, and managing a diverse portfolio of cargo and transportation-related insurance claims, including marine cargo, stock throughput, and liability claims involving transportation and supply chain intermediaries.

The Senior Claims Specialist will handle claims arising from the movement, handling, and storage of goods, as well as the professional and contractual responsibilities of freight brokers, freight forwarders, logistics providers, and other supply chain intermediaries.

The position requires strong analytical skills, sound judgment, and the ability to interpret insurance policies, evaluate liability, coordinate investigations, and effectively manage claims from initial notification through resolution.

The successful candidate will be expected to handle claims across multiple coverage lines and programs, with assignments and responsibilities evolving based on departmental needs.

Key Responsibilities

• Claims Investigation & Management
• Independently investigate, evaluate, and manage assigned cargo and transportation-related claims from first notice of loss through final resolution.
• Handle claims involving marine cargo, inland marine, stock throughput, cargo legal liability, contingent cargo, warehouse legal liability, and other transportation and logistics insurance products.
• Investigate claims involving physical loss or damage, theft, non-delivery, misdelivery, temperature deviation, contamination, improper handling, and other cargo-related exposures.
• Evaluate claims involving the liability of freight brokers, freight forwarders, warehouse operators, motor carriers, and other supply chain participants.
• Review relevant shipping and transportation documentation, including bills of lading, contracts, commercial invoices, delivery receipts, carrier agreements, and other supporting materials.
• Coordinate investigations with insureds, brokers, surveyors, investigators, legal counsel, and other service providers.
• Evaluate damages, establish and maintain appropriate reserves, and identify opportunities for settlement, salvage, and subrogation.
• Manage general average and other specialized marine cargo matters as assigned.
• Coverage & Liability Analysis
• Analyze insurance policies, endorsements, exclusions, conditions, and applicable coverage limitations to determine potential coverage.
• Evaluate the legal and contractual responsibilities of insureds and other parties involved in cargo transportation and logistics operations.
• Review broker-carrier agreements, transportation contracts, warehouse agreements, and other relevant contractual documents.
• Apply relevant transportation liability principles, including the Carmack Amendment, where applicable.
• Identify potential coverage issues and prepare written coverage analyses, reservation of rights recommendations, and declination recommendations.
• Assess liability, causation, damages, and available defenses to support appropriate claim outcomes.
• Recognize complex coverage issues, significant exposures, and potential litigation matters requiring escalation.
• Claims Resolution & Administration
• Develop and execute appropriate investigation and resolution strategies for assigned claims.
• Negotiate settlements and resolve claims in accordance with applicable policies, procedures, and authority requirements.
• Maintain accurate reserves, claim notes, financial records, and supporting documentation within the claims management system.
• Ensure timely claim handling, appropriate diary management, and compliance with internal and insurer reporting requirements.
• Identify and pursue salvage, subrogation, and other recovery opportunities.
• Prepare claim summaries, coverage recommendations, and status reports for internal leadership and insurance markets.
• Collaboration & Communication
• Serve as a primary point of contact for insureds, brokers, and other stakeholders on assigned claims.
• Communicate claim developments, coverage issues, outstanding requirements, and resolution strategies clearly and professionally.
• Collaborate with underwriting, legal, and other internal departments on complex claims and emerging exposures.
• Coordinate with outside counsel, surveyors, investigators, and other technical experts as appropriate.
• Contribute to the development and improvement of claims-handling procedures, reporting standards, and operational efficiencies.
• Support other claims-related responsibilities and projects as assigned by the Head of Claims & Recoveries.

Qualifications

• Required
• Minimum of five years of insurance claims-handling experience, preferably involving marine cargo, stock throughput, inland marine, commercial property, or transportation-related claims.
• Demonstrated ability to independently investigate, evaluate, and resolve complex insurance claims.
• Strong understanding of insurance policy interpretation, coverage analysis, and claims management.
• Experience reviewing loss documentation, coordinating investigations, and evaluating damages.
• Excellent written and verbal communication skills, including the ability to prepare clear coverage analyses and claim recommendations.
• Strong organizational skills and the ability to manage a diverse caseload with competing priorities.
• Ability to exercise independent judgment while recognizing matters requiring supervisory or insurer approval.
• Proficiency with claims management systems and Microsoft Office applications.
• Preferred
• Experience handling marine cargo and stock throughput claims.
• Familiarity with transportation and logistics liability exposures, particularly those involving freight brokers and other supply chain intermediaries.
• Knowledge of cargo transportation contracts, bills of lading, and applicable transportation liability laws.
• Experience with general average, salvage, subrogation, or complex cargo investigations.
• Active adjuster licenses in applicable jurisdictions or willingness to obtain required licenses.
• Claims Authority & Reporting
• The Senior Claims Specialist will exercise independent judgment in the investigation, evaluation, and day-to-day management of assigned claims.
• All coverage determinations, settlement commitments, claim payments, and other actions requiring delegated or insurer authority will remain subject to applicable authority limits, approval requirements, and oversight by the Head of Claims & Recoveries.
• The position does not independently confer or transfer delegated claims authority.
• Performance Expectations
• The Senior Claims Specialist is expected to: Effectively manage a diverse portfolio of claims across multiple cargo and transportation insurance products.
• Deliver timely, accurate, and well-supported coverage and liability evaluations.
• Maintain appropriate claim reserves, documentation, and reporting standards.
• Proactively communicate with insureds, brokers, underwriters, and other stakeholders.
• Identify opportunities to mitigate losses, pursue recoveries, and achieve efficient claim resolutions.
• Adapt to changing departmental priorities, claim volumes, and business needs.
• Contribute to the overall effectiveness and continued growth of the SPG Cargo & Logistics Claims & Recoveries team.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

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