Clinic Coordinator (Remote) - Surgery

Location

Remote, US

 Scheduled Hours

40

Position Summary

Coordinates the daily operations of the Surgical Prehabilitation and Readiness (SPAR) program, which helps patients prepare for surgery. Serves as a central contact for patients and the care team, coordinating enrollment, education, follow-up, referrals, documentation, and program supplies. Supervises assigned support staff and works with clinical and operational partners to support a consistent patient experience and effective program operations.

Job Description

Primary Duties & Responsibilities:

Coordinates patient services providing quality care in efficient and cost effective manner.

May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance.

Maintains established policies and procedures and quality control through quality assurance and risk management programs.

Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.

Maintains and monitors all patient accounts.

Provides reports, analysis and maintains records as required.

Coordinates and maintains equipment and supplies ordering when needed.

Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.

Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.

Coordinates the patient’s participation in SPAR from enrollment through the preoperative period, including scheduling, follow-up, and communication with patients, families, and care teams.

Supports patient assessment, individualized planning, and progress monitoring within the scope of the position and established SPAR protocols; escalates clinical questions or concerns to the appropriate licensed clinician.

Provides approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness.

Helps patients and families set up and use program technology, including Fitbits, and troubleshoots routine issues.

Coordinates referrals and connects patients with resources identified by the SPAR care team.

Documents participation and progress in Epic and enters program information in REDCap and other tracking tools accurately and promptly.

Tracks enrollment by surgical department, Fitbit distribution and returns, and other operational information needed for program reporting.

Supervises the SPAR medical assistant, including work assignments, training, day-to-day guidance, and performance feedback.

Orders, inventories, assembles, and distributes program materials; coordinates shipment of supplies to patients and returns of loaned devices.

Responds to patient calls and messages promptly and facilitates communication among surgical teams, SPAR staff, and other partners.

Identifies workflow and service improvements that support patient participation and program effectiveness.

Working Conditions:

Job Location/Working Conditions:

Normal office environment

Physical Effort:

Typically sitting at desk or table

Repetitive wrist, hand or finger movement

Equipment:

Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :

No specific certification/professional license is required for this position.

Work Experience:

Clinical Office, Including Supervision (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Communication, Customer Service, Interpersonal Communication, Organizing, Patient Services
• Grade
• C08-H