Director, Project Management - Care

• Position Summary
• This role is not eligible for immigration sponsorship
• Director, Project Management

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

People | Excellence | Change | Integrity | Co-prosperity

[Position Objective]

• The Director, PMO will focus on strategic communication and key project management to drive business initiatives, ensuring alignment with strategic goals and delivering measurable results. This role will be a strategic partner capable of building and maintaining solid partnerships with assigned internal clients to better develop, coordinate, direct and facilitate strategic communications designed to meet business goals with internal leaders and partners to help build relevant content to support communicating the division/leader’s mission and vision.
• Build communication and reporting cadence that allows for a timely flow of necessary information for decisions and support/resolution.
• Meet with multi-level stakeholders to ensure organizational communications are consistently organized and flow according to business needs and expectations; may be asked to support special circumstances/events such as HQ meeting preparation, internal and external engagement communication facilitation or review.

Role and Responsibilities

Role & Responsibilities

The Director, PMO will be responsible for:

Lead key project management efforts to support business initiatives, ensuring alignment with organizational objectives.

Develop and execute strategic plans to drive growth and innovation within the Customer Care business. Determines methods and procedures on new assignments and coordinates other's tasks.

Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.

Exercise judgement in selecting methods, techniques and evaluation criteria to obtain results. Analyze market trends, competitor strategies, and internal performance data to inform decision-making on complex issues.

Anticipate and identify critical risk factors based on internal and external factors and provide actionable insights and recommendations to senior leadership to support strategic planning and execution.

Manage activities to prepare messages that are shared across the business organization to address urgent internal and external tasks in support of SVP’s management activities.

Developing internal as well as external communication plans to support business initiatives and manage appropriate delivery of internal and external communications.

Providing communication support to senior level leaders by drafting speeches, scripts, documents, social media content, etc.

Plan, produce, and manage company-wide town halls and all-hands meetings, overseeing logistics, content development, run-of-show, Q&A strategy, and post-event follow-up communications

Engagement with PR and Marketing on external speaking engagements, including preparation and scheduling

Launch and sustain quarterly Partner Councils across all BPO’s in Care

Schedule, coordinate and facilitate all Care QBRs- tracking and following up on action items, strategic decisions, etc.

Coordinating with Events teams, Social and Content teams, and external communication partners to amplify key executive communications tied to relevant Care events.

Track engagement across various platforms and make data-driven decisions when appropriate.

Researches and understands key business challenges, customer behavior, target audiences, competitive activity and environmental factors that impact programs within the business and assigned departments.

Management and participation in the creation of digital, video, audio and print content with internal stakeholders and external support agencies.

Involvement in key projects including support of trade shows, and industry events.

Manage staff meetings, manage calendar with EA, organize schedule long term

Skills and Qualifications

Minimum Qualifications

• 12+ years of experience with Bachelor’s Degree and/or 10+ years of experience with Master’s Degree required – preferably in Business, Finance Journalism, Communications or related field and applicable experience
• Proven experience in business strategy, project management and demonstrated knowledge and proficiency with communication technologies
• Excellent Communication and Presentation preparation skills
• Strong interpersonal skills and ability to build collaborative relationships
• Strong analytical and problem-solving skills

Preferred Qualifications:

• ·        Experience in the Customer Care industry.
• ·        Familiarity with cross-functional project management methodologies.
• ·        Advanced proficiency in data analysis and visualization tools.
• ·        Experience working with senior leadership and across all levels of the organization to drive strategic initiatives.
• Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
• To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
• Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/