Senior Operations Manager

Company Profile:

Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development!

Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm.

Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe’s, Wayfair, and Amazon.

We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere! We're proud to be a certified Great Place to Work company!

Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.

Job Purpose:

We are seeking a strategic and results-driven Senior Operations Manager to translate company operational priorities into executable projects and measurable outcomes. In this role, you will lead cross-functional operational initiatives across Warehouse, Logistics, and Operations Systems while partnering closely with Customer Service, Marketing, Sales, Supply Chain, Quality, Product, and IT.

The ideal candidate is passionate about driving operational excellence through project execution, KPI management, continuous improvement, and leadership development, with a focus on building scalable processes rather than managing day-to-day operational tasks.

Essential Responsibilities:

Operations & Strategic Execution

Translate company strategy into operational projects with clear owners, timelines, milestones, and success metrics.

Create and implement operational strategies to support short-term priorities and long-term company goals.

Lead cross-functional projects, coordinate resources, and remove roadblocks to ensure timely execution.

Maintain visibility into operational projects, risks, and action items through regular project reviews.

Warehouse & Distribution Operations

Oversee warehouse, fulfillment, inventory, logistics, and 3PL operations through supervisors and managers to ensure efficiency, accountability, and operational performance.

Lead new warehouse and 3PL setup, expansion, and operational integration to support business growth.

Ensure compliance with company safety policies, quality standards, operational procedures, and other applicable guidelines.

Performance Management & Continuous Improvement

Develop and maintain KPI dashboards to monitor warehouse, fulfillment, inventory, logistics, 3PL, labor productivity, operational costs, and service levels.

Drive continuous improvement through root cause analysis, SOP development, process standardization, automation opportunities, and preventive actions.

Identify and implement cost-saving initiatives related to labor, packaging, shipping, inventory, equipment, waste reduction, and process optimization.

Systems & Cross-Functional Collaboration

Partner with the Operations Systems team to improve ERP, WMS, reporting, automation, and operational workflows.

Collaborate with Customer Service, Supply Chain, Logistics, Quality, Product, IT, and other departments to improve operational execution and eliminate communication bottlenecks.

Leadership & Team Development

Develop supervisors and managers into independent leaders through coaching, accountability, and performance management.

Encourage and build mutual trust, respect, and cooperation among team members.

Other Responsibilities

Follow company safety and quality procedures, and other policies and guidelines governing company operations.

Perform other duties as assigned by Company leadership.

Requirements

• 5+ years of Operations Management, Warehouse Management, Fulfillment, or Distribution leadership experience within a DTC, eCommerce, or consumer goods company.
• Bachelor's degree in Operations, Logistics, Supply Chain or another relevant field.
• Strong project management experience, with the ability to lead teams, drive strategic initiatives, and collaborate across multiple departments.
• Experience managing end-to-end operations, including customer experience, fulfillment, inventory, logistics, and strategic initiatives.
• Experience building and managing operational KPIs, dashboards, and performance metrics.
• Experience with ERP, WMS, and other operational systems or technology.
• Strong analytical, organizational, strategic thinking, and problem-solving skills.
• Experience leading operational improvement and cost reduction initiatives.
• Ability to prioritize multiple projects in a fast-paced, high-growth environment.
• Knowledge of OSHA safety requirements.

Preferred Qualifications

• 3PL management experience.
• Lean, Six Sigma, or Continuous Improvement experience.
• Experience implementing operational systems or automation.
• Physical Demands: This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.