Customer Service Specialist

Job Profile:

Service and Support Assistant 2 Non-Exempt

Job Family:

Service and Support

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

• High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary: Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description:

Position Salary Range:

$20 per hour

Job Description :

The role requires strong communication skills to clearly explain policies, procedures, and services to a group of internal and external clients. Responsibilities include handling financial transactions, maintaining accurate records, performing minor equipment upkeep, and resolving customer issues with professionalism and efficiency. The ideal candidate is adaptable, detail-oriented, and capable of working independently while delivering high-quality service in a fast-paced environment.

Essential Duties:

Communicate effectively with internal and external customers in a professional, courteous, and positive manner.

Provide detailed information regarding Parking and Transit Services, including policies, procedures, and services.

Manage customer transactions, including processing payments via digital and electronic systems (e.g., AIMS, Salesforce, Amano One, ParkMobile).

Reconcile and balance cash drawers and receipts, ensuring accurate reporting.

Monitor equipment and facilities, including performing minor cleaning, maintenance, and light repairs in public areas.

Track and escalate issues to supervisors or appropriate teams for resolution as needed.

Manage and resolve customer complaints and concerns, applying knowledge of parking systems, regulations, and self-service tools.

Adjust priorities quickly to address high-volume or special-event periods, providing responsive customer service.

Assist with activity reports, logs, and other documentation related to operations and case management.

Support continuous improvement of customer-facing processes to ensure efficient, high quality service delivery.

Promote sustainability efforts within Parking and Transit Services, encouraging customers to adopt eco-friendly behaviors.

Desired Qualifications:

Experience with parking management systems and software such as AIMS, Salesforce, Workday, and ParkMobile.

Demonstrated success in resolving customer service issues in a high-volume or fast-paced environment.

Familiarity with conflict resolution techniques and de-escalation strategies in customer facin groles.

Experience promoting or supporting sustainability practices within an organization.

Working Environment:

Work is performed in an office setting with some outdoor exposure, subject to extreme weather conditions (hot summers and cold winters).

Frequent bending, reaching, lifting, and moving items up to 25 pounds.

Requires extended periods of sitting, standing, and walking, as well as repetitive motions using a computer and other equipment.

Ability to adapt to shifting priorities, resolve conflicts, and perform routine office tasks effectively.

Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.

Department Statement:

Parking and Transit Services (PTS) supports ASU’s mission through comprehensive transportation solutions across four campuses. Services include shuttles, car-sharing, parking enforcement, and sustainable transit programs. Our team supports a vibrant university community and plays a key role in campus safety and access.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub .

To be considered, your application must include all of the following attachments:

Cover letter

Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.

ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU   Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.