Landscaping Account Manager

Are you interested in joining a fast-growing business that values employees' unique aspirations, encourages progressive practices, and offers the opportunity to deliver customized, exceptional client service? Level Green Landscaping is currently hiring for a Landscaping Account Manager for our Howard County market (Columbia, Ellicott City, Elkridge, Fulton, North Laurel, Savage, etc.).

Level Green Landscaping offers a culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and the delivery of unrivaled client service, while acting as an industry leader in horticultural and environmental services. We are as passionate about caring for our clients as we are about caring for each other. If you’re looking to join a team of talented and motivated go-getters who love what they do and do the right thing, then you may have found your match!

With the range of services that we provide, including landscape enhancements, design, maintenance, and snow services, the sky’s the limit for what we can achieve together.

Requirements

• Your responsibilities as a Landscaping Account Manager include, but are not limited to:
• Serve as the primary point of contact for clients, building and maintaining long-lasting relationships while exceeding client expectations with exceptional service.
• Manage and grow a portfolio of landscape maintenance accounts
• Collaborate with operational teams to ensure high-quality service delivery
• Proactively advise clients on potential site enhancements and propose work to achieve sales goals.
• Proactively communicate with decision-makers and influencers, internally and externally, reflecting our commitment to integrity and transparency.
• Perform site walkthroughs with clients to ensure that quality and service expectations are consistently met and exceeded.
• Facilitate the resolution of client concerns promptly and professionally to ensure contract renewal and retention of existing customers, upholding our core value of doing the right thing in every interaction.
• Collaborate with the Business Development Team to identify additional opportunities within existing client accounts and assist with accurate estimates for new projects.
• Manage client communications during winter weather events and assist with on-site snow removal operations as part of our comprehensive snow &ice management services.
• You may be a good fit if you: Have experience in landscaping and/or grounds maintenance of at least two (2) years
• Have a minimum of two (2) years of account management customer service experience
• MUST be authorized to work in the United States and have a valid US government state-issued driver's license
• Have sufficient knowledge of native plants in the DC/Maryland/Virginia metropolitan area
• At least 21 years of age; can work Saturdays and in inclement weather (required)
• Have a valid driver's license and a satisfactory driving record
• Have sales experience in landscaping, ground maintenance, or related industry that works closely with property management and the world of commercial real estate. Minimum of two years experience
• Experience interacting with and selling to senior-level managers in commercial real estate or related industries
• Above-average proficiency with computer operational skills and CRM systems
• Articulate in both written and verbal communication skills
• Able to manage time and workload effectively and autonomously.
• All job-specific equipment and safety gear provided