Customer Success Specialist

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

• 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
• 2. We believe in technology as an enabler
• 3. We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

About the role

What's in it for you?

Hybrid working:

Two days in the office each week, with Sydney and Brisbane locations available.

Learn and grow:

Enjoy a comprehensive four-week onboarding program, ongoing coaching and career development opportunities.

Join a great team:

Be part of a fun, collaborative, high-performing culture that celebrates success without the cut-throat environment.

Make an impact:

Help Australians navigate their home care journey with confidence, choice and control.

What you'll bring

• Experience in sales, customer success or a target-driven customer service environment.
• Confident communication skills and the ability to build rapport over the phone.
• Genuine empathy, emotional intelligence and a customer-first mindset.
• Resilience and confidence navigating sensitive conversations.
• A proactive approach to achieving targets and delivering great customer experiences.
• Experience in aged care, disability, healthcare, childcare, education or other relationship-led industries is a bonus, but not essential. We'll teach you the sector — we're looking for someone who knows how to connect with people.
• Ready to make a difference?
• If you're motivated by results, love building relationships and want a role where commercial success meets real purpose, we'd love to hear from you.
• Join HomeMade and help people take control of their home care journey.
• HomeMade is an equal opportunity employer. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply.
• The values we live by
• Put People First
• 🫶🏼
• People and relationships matter most.
• Foster Freedom
• 🪁
• Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
• Do The Right Thing
• 💖
• Be fair, honest, open, ethical, and transparent.
• Be Bold
• 💡
• With a vision to imagine and create a brighter future.
• Values we share as part of Attain Healthtech
• Break New Ground
• 🧨
• We simplify care with creativity and bold ideas.
• Make It Matter
• 💟
• We put people at the centre and create impact that improves lives.
• Own The Outcome
• 🥇
• We aim high, deliver excellence and drive results that last.
• Our benefits
• Power your career ⚡️
• Learn from industry experts, experienced leaders, and on-the-job opportunities.
• Access parental leave 👶
• Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
• Work with flexibility 🏠
• We’re a hybrid workplace, balancing time in the office with remote work.
• Flexi Leave Days 🌴
• Get one extra paid leave day per quarter for what makes you happy.
• Take a floating public holiday 🫶🏾
• Acknowledge a significant day your way with family and friends.
• Be rewarded 🏆
• Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
• We are one
• As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
• If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!