Manager, Platform Services Project Management (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As the Professional Services Manager (Project/Program Management), you will lead a team of Project Managers, ensuring efficient use of deployment resources to deliver projects on time and within budget. You will oversee customer deployment projects, drive program and process initiatives, and collaborate with cross-functional teams to improve processes. You will be directly responsible for ensuring portfolio delivery efficiency, meeting revenue targets, and maintaining high levels of customer satisfaction.

This role is critical in developing and implementing our Platform Services delivery methodology.

What You'll Do:

• Team Management: Oversee a team of project managers, providing mentorship, training, and performance management to foster a high-performance culture. Staff, coach, and upskill team members according to their career plans and ambitions
• Stakeholder Engagement: Collaborate with cross-functional teams to ensure seamless integration of platform solutions into existing security frameworks.
• Reporting and Metrics: Report on key performance indicators (KPIs) and reporting mechanisms to measure the effectiveness of the PMO and present findings to executive leadership.
• Risk Management: Ensure PMO practices align with the company's overall risk management strategy. Apply delivery methodology effectively, implement project standards, and minimize exposure and risk.

What You'll Need:

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required.

Strong proficiency with project management software, such as Clarizen, Asana, Gainsight, or JIRA.

Excellent presentation skills including written, oral, presentation.

Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization.

Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments.

Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations.

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Masters in management discipline is a plus.

Project Management Institute PMP(r) certification or equivalent a plus.

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.