Director, Operations

Position Summary...

The Director, Operations leads the execution of complex projects and programs, ensuring alignment with business objectives through strategic planning, data analysis, and cross-functional collaboration. This role drives operational excellence by developing innovative solutions, managing budgets, and optimizing processes to enhance efficiency and customer experience. The Director fosters strong partnerships across teams, supports talent development, and upholds high standards of integrity and ethics.

By leveraging insights and best practices, this position advances business goals while promoting continuous improvement and sustainable growth within the organization.

What you'll do...

About the team:

Global Risk Operations is essential in protecting Walmart’s customers, sellers, and marketplace by enforcing risk and trust policies consistently at scale. The team ensures ecosystem integrity through operational excellence, data-driven decisions, and continuous enhancement of risk controls. This leadership role drives strategy, process innovation, and operational effectiveness globally.

Collaborating with Product, Engineering, Analytics, and Operations leaders, the team develops scalable solutions that balance customer protection, seller experience, and marketplace growth, supporting Walmart’s commitment to secure and efficient business operations worldwide.

What you'll do:

• Oversee execution of complex projects by managing plans, timelines, and communications to ensure successful implementations.
• Analyze data and business trends to develop actionable recommendations aligned with organizational objectives.
• Lead cross-functional teams to design and improve processes that enhance operational efficiency and reduce costs.
• Manage budgets, approve expenditures, and develop contingency plans to address escalated issues.
• Build and maintain relationships with key stakeholders to support strategic initiatives and drive business results.
• Foster talent development through coaching, mentoring, and succession planning to maintain a skilled workforce.
• Promote adherence to company standards, ethics, and compliance while supporting a positive work environment.

What you'll bring:

• Proven expertise in operations management and execution of complex projects with strong organizational skills.
• Demonstrated ability to lead cross-functional teams and foster collaboration to achieve business objectives.
• Proficiency in data analysis and interpretation to inform strategic decision-making and improve operational efficiency.
• Experience developing and implementing business strategies that align with organizational goals and drive measurable results.
• Strong project management skills, including planning, monitoring, and adjusting timelines and budgets.
• Ability to develop innovative solutions and contingency plans to address challenges and optimize performance.
• Effective communication and stakeholder engagement skills to build partnerships and influence outcomes.
• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see
• One.Walmart.

Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00

Bellevue, Washington US-11663: The annual salary range for this position is $132,000.00 - $264,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Working on cross-functional teams or projects
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.