Front Office Assistant - Digestive Health Institute - Gen GI Clinical Staff

Position Summary Front Office Assistant - Digestive Health Institute - Downtown ORLANDO HEALTH DIGESTIVE HEALTH INSTITUTE Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs.

The institute has distinguished itself worldwide in offering many diagnostic and treatment options, including artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system.

Orlando Health Digestive Health Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested.

Qualifications Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested.

Qualifications

• Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting