Radiology Imaging Support Specialist - PRN (ORMC)

Position Summary Position Summary The Radiology Imaging Support Specialist is responsible for accessing, managing, distributing, and inputting radiology images, orders, and data for all our customers and maintains customer service in radiology waiting areas. Schedule: PRN (as Needed) Training is the first 2 weeks Monday-Fri . First week will be training on opening shifts 6am-4pm and 2nd week would be training on closing shifts from 12pm-8pm.

This would be working in the Radiology Office at ORMC ORLANDO HEALTH ORLANDO REGIONAL MEDICAL CENTER Located in downtown Orlando, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 898 acute-care and rehabilitative beds, it is among the largest acute-care facilities in the region and the only Level I Trauma Centers in Central Florida. The hospital has earned recognition from U.S.

News & World Report as a “Best Hospital” in Central Florida and rated high performing in 12 adult procedures and conditions. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and is the only adult-care hospital in Orlando to achieve Magnet® Recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence.

Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Responsibilities Essential Functions Utilizes all Corporate Radiology computer systems effectively and accurately. Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures comfort during the wait time. Imports and exports images as needed according to OH guidelines. Opens, reads, and burns images to a CD for patient or physician release. Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred.

Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as HIS, PACS, CR and Image Workstations. Maintains thorough knowledge of policies, system problem resolution techniques, and system downtime processes. Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities, and the impact on our customers.

Communicates effectively, openly, and encourages conflict resolution within the team. Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to meet and exceed customer satisfaction. Understands HIPAA regulations and applies these concepts as they relate to the exchange of confidential information. Assumes the role of a team leader as necessary to ensure continuous workflow and team cohesiveness.

May be required to participate in training sessions and/or workshops related to technology changes and/or new innovations. May be responsible for training others on these advancements. Adheres to Orlando Health’s mission statement and strategic imperatives. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements.

Other Related Functions Recognizes basic anatomy/pathology, medical terminology, and ICD & DX codes. Attends departmental meetings and in-services and participates in process improvement initiatives. Participates in educational programs required to enhance skills. Performs assigned and additional duties as necessary in a confidential, accurate, and timely manner to ensure customer satisfaction. Maintains the overall organization and cleanliness of work areas, thus promoting a positive customer environment.

Provides input to the team and participates constructively in team decisions. Maintains equipment and supply inventory. Qualifications Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years of clerical or customer service experience.

Responsibilities

• Essential Functions Utilizes all Corporate Radiology computer systems effectively and accurately. Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures comfort during the wait time. Imports and exports images as needed according to OH guidelines. Opens, reads, and burns images to a CD for patient or physician release. Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred. Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as HIS, PACS, CR and Image Workstations. Maintains thorough knowledge of policies, system problem resolution techniques, and system downtime processes. Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities, and the impact on our customers. Communicates effectively, openly, and encourages conflict resolution within the team. Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to meet and exceed customer satisfaction. Understands HIPAA regulations and applies these concepts as they relate to the exchange of confidential information. Assumes the role of a team leader as necessary to ensure continuous workflow and team cohesiveness. May be required to participate in training sessions and/or workshops related to technology changes and/or new innovations. May be responsible for training others on these advancements. Adheres to Orlando Health’s mission statement and strategic imperatives. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements. Other Related Functions Recognizes basic anatomy/pathology, medical terminology, and ICD & DX codes. Attends departmental meetings and in-services and participates in process improvement initiatives. Participates in educational programs required to enhance skills. Performs assigned and additional duties as necessary in a confidential, accurate, and timely manner to ensure customer satisfaction. Maintains the overall organization and cleanliness of work areas, thus promoting a positive customer environment. Provides input to the team and participates constructively in team decisions. Maintains equipment and supply inventory.

Qualifications

• Education/Training High school graduate or equivalent. Licensure/Certification None. Experience Two (2) years of clerical or customer service experience.