Sales Associate, Home Health

Sales Associate

Practice:

Home Health

Team:

Oahu Sales Team

Schedule:

Monday–Friday, 8:30 a.m.–5:00 p.m.

Work model:

Hybrid — remote and on-site (must reside in Oahu)

About BAYADA

At BAYADA, our mission is to help people have a safe home life with comfort, independence, and dignity. Our teams are united by a commitment to compassionate care, clinical excellence, and meaningful service to the communities we are privileged to support.

Position Overview

BAYADA is seeking a Sales Associate to join our OAL Home Health sales team in Honolulu, Oahu. This is a newly created role designed to support the significant growth in referrals and admissions across the East and West Oahu teams.

The Sales Associate will work closely with the sales team to help manage pending referrals, strengthen relationships with referral sources, and support timely access to high-quality home health services. The successful candidate will be ethical, hardworking, collaborative, and committed to delivering an exceptional experience for clients, families, referral partners, and care teams.

This role offers a meaningful opportunity to contribute to BAYADA’s continued growth while helping more individuals receive the care they need in the comfort of their own homes.

Key Responsibilities

• Support the Oahu sales team with the coordination, tracking, and follow-up of pending home health referrals.
• Help move referrals forward by gathering required information, identifying next steps, and communicating updates to internal and external partners.
• Build and maintain positive, professional relationships with hospitals, physicians’ offices, skilled nursing facilities, assisted living communities, case managers, social workers, and other referral sources.
• Assist with outreach and follow-up activities that support referral growth, admissions, census development, and continuity of care.
• Coordinate and participate in on-site in-services, lunch meetings, and other relationship-building activities with referral partners.
• Prepare materials and provide administrative support for sales presentations, educational programs, meetings, and community outreach activities.
• Maintain accurate and timely documentation of referral activity, outreach, follow-up, and results in applicable systems.
• Collaborate with the Area Sales Director, Transitional Care Managers, clinical teams, intake, and operations to support a smooth referral-to-admission process.
• Monitor assigned referral activity and communicate barriers, trends, and opportunities to the sales leadership team.
• Provide responsive, courteous service to clients, families, referral sources, and BAYADA colleagues.
• Represent BAYADA’s mission, values, and commitment to compassionate care in every interaction.
• Perform other duties as assigned to support the needs of the Oahu Home Health sales team.

What You’ll Do in This Role

• Support both the East and West Oahu sales teams.
• Help the team respond to increased referral and admission volume.
• Provide focused assistance with pending referrals and follow-up.
• Work in a hybrid environment, balancing remote administrative work with office activity.
• Travel minimally for in-services, lunch meetings, and other scheduled business needs.
• Complete a structured 90-day onboarding and ramp-up period.
• Required Qualifications
• Associate's degree or higher; equivalent healthcare experience
• Experience in healthcare, home health, post-acute care, customer service, sales support, referral coordination, or a related field.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, follow-up, and relationship-building skills.
• Professional judgment, discretion, and a commitment to ethical conduct.
• Ability to work effectively as part of a collaborative team.
• Proficiency with standard computer applications, email, calendars, and electronic documentation systems.
• Ability to travel locally within the assigned coverage area for occasional in-services and lunch meetings.

Preferred Qualifications

• Some college coursework or an associate degree.
• Experience working with healthcare referral sources or within a home health, hospice, hospital, skilled nursing, assisted living, or physician office setting.
• Familiarity with referral, admissions, census development, or care coordination processes.
• Experience supporting a sales, business development, community relations, or account management team.
• Knowledge of the Oahu healthcare community and local referral landscape.
• Qualities for Success
• The person who thrives in this role is: Ethical and trustworthy.
• Hardworking, dependable, and accountable.
• A collaborative team player.
• Organized and attentive to detail.
• Comfortable taking initiative and following through.
• Respectful and compassionate in interactions with clients, families, and professional partners.
• Adaptable and able to prioritize effectively as referral needs change.
• Motivated by BAYADA’s mission and commitment to helping people live safely at home.