Manager, Health & Welfare Reconciliation

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Manager, Health & Welfare Reconciliation

This position provides leadership and oversight for Health & Welfare reconciliation activities, leading a team of professionals to ensure the accuracy and integrity of financial and operational transactions, maintain adherence to established policies and procedures, and support strategic initiatives that enhance the client and employee experience.

The Manager collaborates closely with internal business partners, vendors, and stakeholders to identify opportunities for continuous improvement, increase operational efficiency, mitigate risk, and support organizational objectives. This role is responsible for developing team capabilities, monitoring performance metrics, overseeing day-to-day operations, and ensuring the successful execution of departmental priorities.

Responsibilities:

• Leads and manages a team responsible for Health & Welfare reconciliation activities, ensuring accuracy, effective controls, and timely resolution of discrepancies while supporting the execution of departmental priorities.
• Establishes team goals, priorities, and performance expectations aligned with departmental and organizational objectives.
• Builds and maintains collaborative relationships with internal business partners, external vendors, consultants, and key stakeholders.
• Oversees day-to-day operational activities to ensure quality, accuracy, timeliness, and compliance with established standards and service expectations.
• Identifies opportunities to improve processes, systems, workflows, controls, and service delivery models through continuous improvement initiatives.
• Supports planning, execution, testing, implementation, and ongoing management of departmental projects and enterprise initiatives.
• Monitors operational and service metrics, analyzes trends, identifies risks, and develops action plans to improve performance and outcomes.
• Ensures appropriate controls, documentation, and procedures are maintained to support operational excellence and risk mitigation.
• Participates in vendor management activities, including service reviews, issue resolution, implementation support, and operational oversight.
• Develops policies, procedures, training materials, and operational documentation to support assigned functions.
• Provides subject matter expertise and consultation to leadership, internal partners, and project teams.
• Evaluates the impact of new business requirements, organizational changes, and regulatory developments on assigned areas and recommends appropriate actions.
• Supports client and employee satisfaction through effective issue resolution, communication, and service delivery.
• Leads change management efforts related to new initiatives, systems, processes, and organizational priorities.
• Represents the department in cross-functional meetings, projects, and strategic initiatives.
• Hires, develops, coaches, and manages team members to achieve performance expectations and business objectives.
• Creates a culture of accountability, collaboration, continuous improvement, and customer focus.
• Conducts performance management activities, including goal setting, coaching, development planning, and performance evaluations.
• Supports succession planning and workforce development initiatives.
• Encourages employee engagement and promotes a positive team environment.
• Manages workload distribution and resource planning to achieve departmental objectives.

Qualifications

• Bachelor's Degree in Business Administration is required.  MBA is preferred.
• Seven or more years of experience in Health & Welfare benefits administration, operations, compliance, communications, leave administration, project management, product management, reconciliation, or related business functions.
• Three or more years of supervisory or leadership experience required.
• Experience leading cross-functional projects and initiatives preferred.
• Knowledge of the Professional Employer Organization industry preferred.
• Experience with healthcare reform is required.
• Travel:  Up to 5%
• At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.