Senior Manager, Enterprise Technology Operation

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As the Senior Manager, Enterprise Technology Operations, you will manage the Enterprise Technology budget and forecast, vendor contracts and renewals, headcount and contractor tracking, and leadership reporting. You are the single point of contact for Finance, Sourcing and the leadership team.

This is a senior individual contributor role. The leadership team will rely on you for an accurate, current view of spend, vendors, and headcount, and for recommendations based on it. You will be the first person in this role and will build the processes and reporting.

What You'll Do

• Manage Enterprise Technology budget and forecast for software, services and contractors, including the annual plan, monthly forecast, variance analysis and reconciliation with Finance.
• Maintain a single view of spend across the portfolio by domain, vendor and cost type, used by the leadership team and Finance.
• Maintain a complete view of the vendor portfolio: vendors, contract terms and commitments, costs and renewal dates.
• Lead renewal planning for major contracts in partnership with Sourcing, including timeline, negotiation position and coordination with Legal and other stakeholders.
• Analyze license utilization, overlap and cost across software portfolio, and recommend to Technical Product and Engineering what to expand, consolidate or retire ahead of each renewal.
• Report the cost of running each domain and system to the leadership team as an input to buy, configure or build and prioritization decisions.
• Track headcount, open roles and contractors against the approved plan, and keep the position list current for Finance and other stakeholders.
• Provide cost, licensing and contract analysis for buy, configure or build evaluations.
• Work with FP&A on leadership reporting for Enterprise Technology, adding vendor spend, renewals, hiring status and operating metrics to the financials.

What We're Looking For

• 12+ years in technology business operations, technology finance, vendor management or an equivalent role in engineering organization, including at least 3 years managing a multi million dollar software and services budget.
• Experience running an annual budget and monthly forecast for a technology team, including variance analysis and reconciliation with Finance.
• Experience managing a vendor contract portfolio, including renewals, negotiation support with a Sourcing or Procurement team, true-ups and SOW.
• Working knowledge of SaaS licensing models and cloud cost management, and experience with procure-to-pay and contract management systems.
• Understands the boundary between commercial ownership and technical or delivery ownership, and works within it.
• Nice to Have
• Experience with Coupa or a comparable procure-to-pay platform.
• Experience with contract management systems.
• Compliance sensitive or audit controlled procurement and spend processes.
• Why you will love working at Crunchyroll
• In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!
• #LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.

Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

Kaizen. We have a growth mindset committed to constant forward progress.

Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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