PRN Patient Concierge (Spanish bilingual)

What Patient Concierge contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

The ideal candidate will be available to work 1-8 hours per week, with flexibility on days of the week and hours per day needed. This is an as-needed position, which means there are no guaranteed hours. In addition, this is not a remote opportunity; this person will need to be able to work at South Bay Radiation Oncology Center in Chula Vista, CA.

This person will be assisting with Cancer Registry submissions as well as other back office projects related to EMR task clean up, medical record sorting and filing, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.  This position requires someone who is bilingual in Spanish.

Responsibilities

• Cancer Registry submission
• Medical record sorting
• Schedule and re-schedule appointments
• Handle incoming and outgoing phone calls
• Call patients to schedule follow up appointments or consults
• Verify patient demographics and insurance information, updating patient records as needed
• Assist with patient check in and check out
• Work collaboratively with the inter-disciplinary team onsite and over the phone
• Use sound judgement and a professional demeanor when communicating with patients as well as other staff
• Other duties as assigned

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Must be able to multi-task
• Knowledge of medical terminology, preferred
• Prior experience working in a busy, fast-paced medical office setting highly preferred
• Bilingual in Spanish
• Location
• South Bay Radiation Oncology Center
• 959 Lane Ave
• Chula Vista, CA 91914

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Anticipated hourly range:  $23 per hour - $26.20 per hour
• Bonus eligible:  No