Pool Service Repair Technician

KEY RESPONSIBILITIES

• Diagnose, troubleshoot, and repair residential and commercial pool and spa equipment, including pumps, motors, filters, heaters, chemical feeders, saltwater systems, and automation controls.
• Perform equipment installations, replacements, upgrades, and preventative maintenance in accordance with manufacturer specifications and safety standards.
• Inspect and evaluate pool circulation, filtration, plumbing, electrical, and heating systems to identify equipment malfunctions and necessary repairs.
• Troubleshoot, program, and configure equipment from leading manufacturers.
• Identify potential equipment failures, operational concerns, and safety hazards, and communicate findings promptly to management and clients.
• Provide professional assessments of equipment conditions and recommend appropriate repair or replacement solutions.
• Maintain accurate service documentation, including diagnostic findings, completed repairs, equipment installations, materials used, and supporting photographs.
• Manage assigned repair appointments and service schedules efficiently while maintaining high standards of workmanship and customer satisfaction.
• Maintain company-provided tools, equipment, inventory, and service vehicles in a clean, organized, and professional condition.
• Ensure compliance with applicable safety regulations, manufacturer guidelines, and company policies.
• Collaborate with office personnel, management, and fellow technicians to resolve technical challenges and support daily operations.
• Represent The Pool Pros with professionalism, reliability, integrity, and a commitment to exceptional customer service.

Requirements

• Minimum
• Minimum of 1 year of professional experience as a Pool Service Technician or Pool Repair Technician.
• Hands-on experience working with swimming pool equipment, including pumps, filters, heaters, circulation systems, and associated components.
• Strong mechanical aptitude and the ability to identify, troubleshoot, and resolve common pool equipment issues.
• Working knowledge of pool plumbing, filtration, circulation, and basic electrical components.
• Familiarity with industry-standard tools, diagnostic equipment, and safe repair practices.
• Valid driver's license with a driving record that meets company vehicle operation requirements.
• Strong customer service and communication skills to interact professionally with clients and team members.
• Ability to manage assigned service appointments efficiently and maintain accurate documentation of work performed.
• Must be dependable, punctual, organized, and capable of working independently with minimal supervision.
• Positive, team-oriented attitude with a strong work ethic and commitment to safety, quality, and customer satisfaction.
• Preferred
• Two or more years of professional pool equipment repair experience.
• Advanced troubleshooting and repair experience with pool pumps, heaters, automation systems, saltwater chlorinators, and related equipment.
• Experience servicing and installing equipment manufactured by Pentair, Jandy, and Hayward.
• Knowledge of variable-speed pumps, electronic automation systems, gas heaters, and chemical automation equipment.
• Experience diagnosing and repairing pool plumbing and electrical equipment issues.
• Certified Pool Operator (CPO) certification or relevant manufacturer training and certifications.
• Previous experience performing equipment upgrades, installations, and complex repair projects.
• Physical
• Ability to lift and carry up to 50 lbs, work outdoors in varying weather conditions, and perform physically demanding tasks, with or without reasonable accommodation.
• Ability to sit, stand, walk, bend, kneel, and perform hands-on equipment repairs throughout an approximately 8-hour workday, with or without reasonable accommodation.
• Ability to safely operate hand tools, power tools, and equipment used in pool service and repair.