Junk Removal and Customer Service

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

Junk Removal and Customer Service

1-800-GOT-JUNK?

Location: Tempe, AZ

Pay:

$24–$26+/hour

(Profit Share + Tips + 15.50/hr base )

Job Type: Full-Time

Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Phoenix team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations.

We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• People Focused
• : Friendly and personable, dedicated to delivering outstanding service.
• Energetic
• : Physically fit and enthusiastic about engaging in hands-on tasks.
• Dependable
• : Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator
• : Excellent problem-solving skills and organizational abilities.
• Role Overview: As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.
• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance
• No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
• Professional Growth: Our team members grow fast. Advancement pathways include:
• Certified Sales Lead
• People Development Lead
• Operations Lead
• Senior Sales
• Director of People Development
• Director of Operations
• General Manager
• We promote from within whenever possible!
• Pay: $24–$26+/hour
• (Profit Share + Tips + 15.50/hr base )
• Base hourly rate
• Tips
• Uncapped profit share & performance incentives
• Overtime
• Schedule: Full-time: 4–5 shifts per week
• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week
• Company-Wide Standards (Required for All Roles): DOT Medical Certification
• A valid DOT Medical Card is required for driving commercial vehicles.
• We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.
• Why Us?
• Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.
• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
• Full benefits package with Medical, Vision, Dental coverage and retirement options.
• Our Mission Statement: Anything is possible.
• Invest in people.
• Change the world.
• This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
• Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.
• Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.
• Join us and help redefine home services.
• Apply Now!