Vehicle Support Engineer

The Role

As a Vehicle Support Engineer, you’ll sit at the critical intersection of live fleet operations and engineering. When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause analysis.

This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are still maturing, so you’ll help shape how issues are identified, resolved, and prevented going forward. Your work directly impacts fleet reliability, mean time to repair (MTTR), and customer experience.

The role requires flexibility to support live operations, including occasional nights or weekends with advance notice.

What You’ll Do

• Real-Time Fleet Support & Escalation
• Serve as the primary escalation point for technicians handling complex vehicle issues.
• Quickly assess and resolve hardware and software faults to restore vehicle uptime.
• Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering judgment.
• Diagnostics & Root Cause Analysis
• Perform in-depth log analysis and historical fleet data reviews to identify root causes.
• Parse and interpret vehicle logs and translate findings into physical system implications.
• Lead post-incident reviews and drive corrective actions.
• Documentation & Knowledge Building
• Develop, document, and continuously improve troubleshooting guides for field technicians.
• Capture lessons learned from incidents to support faster recovery in the future.
• Define required data points to validate resolution effectiveness.
• Engineering Collaboration
• Partner with design and development teams to improve diagnostics, tooling, and detection.
• Support hardware bring-up and validation for new sensor components (LiDAR, radar, cameras).
• Implement fleet-wide countermeasures to prevent recurring issues.
• Operational Support
• Act as a site owner for fleet issues escalated from technicians.
• Occasionally travel within the U.S. to support operational locations.
• Participate in shift coverage to support 7-day fleet operations (Sunday–Thursday or Tuesday–Saturday schedules).

Requirements

• Who You Are
• You’re a hands-on engineer who enjoys solving messy, real-world problems. You can zoom out to understand system-level behavior, then zoom in to isolate failures down to a single component.
• You’re comfortable: Reading wiring diagrams and schematics
• Measuring voltage and resistance
• Troubleshooting Linux systems
• Working across chassis, sensors, hydraulics, and software interfaces
• Collaborating closely with technicians in the field
• Required Qualifications
• Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
• 8+ years of relevant experience in transportation, aerospace, autonomous vehicles, or other complex systems
• Experience troubleshooting low- and high-voltage systems safely
• Knowledge of UDS diagnostics, vehicle systems architecture, and hardware/software interfaces
• Ability to read electrical diagrams, connector pinouts, and schematics
• Strong documentation skills and a methodical troubleshooting mindset
• Willingness to pass a background check
• Availability for occasional overtime with advance notice

Preferred Qualifications

• Experience with electric vehicle technology
• Remote vehicle troubleshooting in an operations-driven environment
• Linux-based systems and Python for fleet-level data analysis
• Software that interfaces directly with hardware
• Familiarity with networking concepts (TCP, sockets)
• Background as an aircraft/helicopter mechanic, military technician, or complex systems engineer (satellites, aircraft, autonomous platforms)