Manager, Clinical Technology

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

ob Summary:

The Clinical Technology Manager is responsible for the day-to-day leadership, supervision, and operational oversight of Clinical Engineering and specialized Information Systems teams that support medical equipment, connected clinical devices, enterprise imaging, cardiology and radiology applications, and related clinical workflows across Mary Washington Healthcare.

This position leads the maintenance, support, implementation, integration, optimization, and lifecycle management of medical technologies and clinical application platforms that directly support safe patient care and operational continuity. The Manager collaborates with clinical, operational, Information Systems, cybersecurity, infrastructure, networking, Epic, and vendor partners to ensure that devices, applications, interfaces, images, and clinical data are reliable, secure, interoperable, and aligned with organizational goals.

The Manager serves as a key liaison between clinical departments, business stakeholders, vendors, physician groups, and technical teams. The role provides leadership for system availability, customer service, regulatory compliance, technical integration, project delivery, vendor performance, and continuous improvement across Clinical Engineering, Device Integration, and Imaging Applications.

Essential Functions & Responsibilities:

Leadership and Operations

Manages the daily operations of Clinical Engineering, Device Integration, and Imaging Applications teams, ensuring effective and coordinated delivery of clinical technology services.

Establishes departmental goals, performance measures, service standards, escalation paths, and operating practices aligned with organizational priorities.

Promotes accountability, teamwork, customer service, knowledge sharing, resilience, and continuous improvement across assigned teams.

Provides coaching, mentoring, professional development, and succession planning for assigned staff.

Participates in recruitment, onboarding, performance management, corrective action, and workforce planning.

Serves as an escalation point for complex operational, application, device, integration, vendor, and customer service issues.

Coordinates incident response, downtime planning, change management, problem management, and post-incident improvement for supported clinical technologies.

Clinical Engineering Management

Supports the Medical Equipment Management Program in accordance with Joint Commission, CMS, FDA, and other applicable regulatory requirements.

Ensures preventive maintenance, inspections, repairs, testing, safety activities, and documentation are completed according to established schedules and standards.

Maintains accurate medical equipment inventories, service records, maintenance histories, risk classifications, and regulatory documentation.

Monitors equipment performance and reliability, identifying opportunities to improve uptime, safety, standardization, and operational efficiency.

Collaborates with clinical departments to evaluate, procure, implement, integrate, and support medical technologies throughout their lifecycle.

Supports relationships with third-party service providers and equipment vendors to ensure contractual, quality, and service expectations are met.

Participates in Environment of Care activities and investigations involving equipment failures, safety concerns, recalls, and regulatory findings.

Device Integration Managemen t

Provides operational oversight for technologies that connect bedside, procedural, diagnostic, and mobile clinical devices with Epic and other clinical systems.

Guides the implementation, support, and optimization of device connectivity workflows for vital signs, physiologic monitoring, infusion, ultrasound, telehealth, virtual care, and other connected clinical technologies.

Coordinates device onboarding activities, including requirements discovery, network and security review, interface planning, device profiling, testing, validation, go-live readiness, and support transition.

Partners with Clinical Engineering, Epic, interface, networking, cybersecurity, infrastructure, and clinical teams to troubleshoot data flow across devices, middleware, interface engines, and destination applications.

Ensures device mappings, data integrity, exception handling, monitoring, and escalation processes support accurate and timely transmission of clinical information.

Leads cross-functional planning for upgrades, replacements, new device deployments, workflow changes, and decommissioning of connected technologies.

Supports governance and standardization for device integration architecture, ownership, documentation, cybersecurity, and lifecycle management.

Imaging Applications Management

Oversees enterprise imaging and specialty clinical applications supporting radiology, cardiology, radiation oncology, surgery, neurosciences, and other imaging-dependent services.

Provides leadership for PACS, DICOM routing and exchange, radiology workflow orchestration, dictation and reporting, cardiology imaging, image viewing, remote reading, AI-enabled imaging workflows, and related application ecosystems.

Ensures the availability, performance, security, maintenance, patching, upgrade planning, and lifecycle management of supported imaging applications and associated servers.

Coordinates integration across imaging modalities, PACS, Epic, HL7 interfaces, DICOM routers, reporting systems, worklists, clinical communication tools, and vendor platforms.

Collaborates with radiologists, cardiologists, technologists, clinical leaders, and vendors to optimize workflows, improve turnaround, support remote services, and respond to operational issues.

Leads planning and technical coordination for imaging application implementations, major upgrades, migrations, new physician group onboarding, digital pathology, image exchange, and enterprise imaging initiatives.

Ensures comprehensive technical and workflow testing for upgrades and integrated changes, including downstream and cross-application dependencies.

Project, Financial, and Vendor Management

Manages departmental projects and clinical technology initiatives within approved scope, timelines, resources, and budgets.

Coordinates activities across clinical, application, integration, infrastructure, cybersecurity, networking, vendor, operational, and project management teams.

Leads annual operating and capital budgets for Clinical Engineering, connected devices, imaging applications, and associated infrastructure.

Participates in equipment and application planning, purchasing, contract review, lifecycle management, and prioritization.

Evaluates equipment, software, architecture, support, and vendor proposals and provides recommendations to leadership.

Supports contract management, service level review, licensing optimization, vendor performance management, and issue escalation.

Quality, Compliance, Security, and Continuous Improvemen t

Develops, implements, and maintains departmental policies, procedures, support models, technical standards, and operational documentation.

Ensures compliance with Joint Commission, CMS, HIPAA, OSHA, FDA, cybersecurity requirements, and other applicable standards.

Conducts audits, reviews, risk assessments, and readiness activities to identify operational, patient safety, security, and compliance concerns.

Supports organizational readiness for surveys, accreditation reviews, equipment recalls, and technology-related regulatory inquiries.

Validates documentation of configurations, data flows, interfaces, inventories, maintenance, changes, testing, and operational performance to ensure accuracy.

Identifies and implements improvements that increase reliability, interoperability, efficiency, service quality, and customer satisfaction.

Communication and Collaboratio n

Communicates technology updates, risks, outages, dependencies, project status, and performance information to leadership and stakeholders.

Facilitates cross-functional decision-making on application ownership, device support, integration design, workflow, security, and operational readiness.

Participates in organizational committees, architecture and security reviews, project teams, regulatory activities, and vendor governance as assigned.

Performs other duties as ass igned.

Qualifications:

• Education
• Bachelor's degree in Information Systems, Biomedical Engineering, Healthcare Technology Management, Computer Science, Clinical Informatics, Business Administration, or related field preferred.
• Experience
• Minimum of 3 years of healthcare technology, Clinical Engineering, clinical applications, device integration, enterprise imaging, or related experience required.
• Minimum of 2 years of progressive leadership or supervisory experience required.
• Experience managing medical equipment programs, connected clinical devices, imaging applications, PACS, cardiology or radiology systems, or healthcare information technology operations required.
• Experience with healthcare regulatory, accreditation, privacy, and cybersecurity requirements required.
• Experience coordinating integration among medical devices, middleware, interface engines, Epic or another EHR, and specialty clinical applications preferred.
• Experience with DICOM, HL7, modality worklists, image routing, clinical data interfaces, and integrated workflow testing preferred.
• Experience leading operational and technical projects, capital planning, budgeting, contract management, and vendor relationships preferred.
• MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.
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• Required
• Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
• Mental Requirements: Possesses critical thinking and analytical skills.  Ability to multi-task.  Ability to communicate effectively and collaborate with a multi-disciplinary team.
• Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.
• “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”
• ‎ Compensation Pay Range: $58.26 - $87.40