Sales Operations Lead

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

Procare is seeking a Sales Operations Lead to drive our sales team's day-to-day performance. You'll own how our teams work in HubSpot, from the reports they rely on to the sequences they send, and you'll make sure our sales and renewal processes are clean, consistent, and easy to follow. You're equal parts systems builder and trusted partner: someone who can build a forecast model in the morning and sit with a rep to troubleshoot their pipeline in the afternoon.

What you’ll do:

• HubSpot Reporting & Analytics
• Build, maintain, and improve dashboards and reports covering pipeline health, activity, conversion, rep performance, and renewals
• Deliver clear, trusted data to sales leadership, reps, and cross-functional teams
• Audit data quality regularly and keep CRM hygiene standards enforced and practical
• Translate business questions into reports, and translate reports into recommendations
• Cadence & Sequence Building
• Design, build, and optimize HubSpot sequences, templates, and cadences for prospecting, follow-up, and renewal outreach
• Partner with reps and sales leaders to test messaging, timing, and touchpoint structure
• Track sequence performance (open, reply, and meeting rates) and iterate based on results
• Maintain a library of approved templates and sequence best practices
• Sales & Renewal Process Flow
• Map, document, and refine the end-to-end sales process, from lead handoff through close, and the renewal lifecycle
• Define stage entry/exit criteria and keep them consistently applied
• Identify bottlenecks and handoff gaps between sales, marketing, customer success, and finance, and fix them
• Forecasting
• Own the forecasting process and cadence, including new business and renewal forecasts
• Build forecast reports and models in HubSpot, and help reps and managers submit accurate, defensible commits
• Analyze pipeline coverage, deal velocity, and win rates to flag risk and opportunity early
• Report forecast accuracy over time and continuously improve the methodology
• Leverage AI to speed up analysis, such as summarizing pipeline trends and anomalies.
• Team Support & Partnership
• Serve as the first point of contact for reps on HubSpot questions, workflow issues, and process clarification
• Partner with the Contract Administrator to consult, build, and execute signed contracts in Hubspot to Closed Won
• Gather rep feedback and advocate for changes that remove friction and give them more selling time
• Our ideal candidate will have: Bachelor’s degree in business, marketing, economics, or related field, or equivalent work experience is required
• 4+ years' in sales operations, revenue operations, or a similar role, with some experience leading projects or mentoring others
• Strong hands-on HubSpot expertise (Sales Hub), including custom reports and dashboards, deal pipelines, workflows, properties, and sequences
• Experience building and managing sales forecasts
• Solid understanding of B2B sales and renewal cycles
• Strong analytical skills and comfort working with large data sets
• Excellent communication skills, with the ability to explain data and process changes to both reps and executives
• Familiarity with LLM models & agentic sales motions
• A service-minded, collaborative approach to supporting sales teams
• HubSpot certifications (Sales Hub, Reporting, or Operations Hub)
• Experience with SaaS, subscription, or recurring-revenue models
• Familiarity with tools such as Excel/Google Sheets, BI tools, Gong, ZoomInfo, or similar
• Experience supporting a technical or solutions-oriented sales team
• Background in process documentation or change management
• AI Automation Building
• Physical Requirements: This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position
• Why Procare?
• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals