Responsible Gaming Specialist

Innovation is central to everything we do at Aristocrat. As pioneers in gaming entertainment, we seek to bring happiness to life through the power of play. We consistently expand creative and technological frontiers to offer outstanding gaming experiences across land-based casinos, social platforms, and real-money online gaming. Become part of crafting the gaming future as a Responsible Gaming Specialist, where your role supports a culture passionate about player protection and responsible gaming.

What You'll Do

• Develop, introduce, maintain, and support Responsible Gaming policies, procedures, standards, and operational controls.
• Support compliance with applicable Responsible Gaming regulations, requirements, and internal standards impacting iLottery and iGaming operations.
• Monitor and review player activity and interactions for potential indicators of problematic or harmful gaming behavior.
• Perform suitable Responsible Gaming evaluations, interventions, and manage blocking issues following established procedures.
• Support players seeking information or assistance regarding Responsible Gaming tools, resources, limits, self-exclusion, or other player-protection measures.
• Ensure Responsible Gaming cases and player interactions are carefully detailed, tracked, and managed according to Company policies and required guidelines.
• Support the administration and ongoing efficiency of self-exclusion and other player-protection programs.
• Identify behavioral trends or patterns that may indicate an increased risk of gambling-related harm and advance concerns appropriately.
• Monitor and manage the performance of Responsible Gaming processes and offer ideas to advance player protections and operational consistency.
• Assist with adherence assessments, audits, inspections, and regulatory inquiries related to Responsible Gaming.
• Act as a specialist in Responsible Gaming policies, procedures, tools, and operational practices.
• Collaborate with Customer Service, Compliance, Legal, Operations, Product, Technology, and other departments to advance Responsible Gaming initiatives.

What We're Looking For

• Bachelor's degree in Business, Psychology, Social Sciences, Compliance, Gaming, or a related area, or equivalent work experience in a regulated context.
• More than 3 years of experience in Responsible Gaming, gaming compliance, player protection, customer service, or a similar regulated gaming setting, ideally within lottery, iGaming, or another gaming area.
• Solid knowledge of Responsible Gaming principles, player-protection methods, self-exclusion programs, and responsible play resources.
• Experience handling sensitive or complex player situations with integrity, discretion, empathy, and careful decision-making.
• Strong analytical skills combined with the ability to assess player behaviors, interactions, trends, and additional data connected to Responsible Gaming.
• Excellent attention to detail and ability to maintain accurate, thorough, and confidential documentation.
• Proficiency in data analysis and commonly used business software, including Excel and Outlook.
• Capability to detect patterns and transform observations into actionable advice or improvements in procedures.
• Ability to recognize product or operational gaps impacting Responsible Gaming and work with relevant teams to develop a path forward.
• Ability to act as a mentor and resource for other team members, encouraging knowledge growth and consistent application of Responsible Gaming procedures.
• This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.