Services Technology Lead, Program Strategy & Operations - Employee Experience & Productivity

Imagine what you could do here. The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you a strategic thinker who excels at tactical execution?

Do you thrive when coordinating the moving parts of a complex program and connecting people, decisions, and outcomes? As part of Apple's IS&T Services Technology Program, you and your team are responsible for delivering the internal orchestration layer that powers Apple's Services businesses. It includes the App Store, Apple Music, Apple TV, Apple News, Apple Arcade and more.

We build durable, cross Services capabilities across data and AI/ML, asset management, talent and IP, and content engineering — enabling the organizations that run Apple's fastest growing revenue segment to operate with greater speed, leverage, and governance. As a Services Technology Strategic Programs Coordinator, you will be the operational backbone of a globally distributed program that spans multiple value streams, client organizations, and delivery teams.

You will report to the Head of Strategy & Operations and partner closely with program leaders, product owners, vendor account representatives, and cross-functional partners across finance, procurement, HR, and facilities.

With your attention to detail, strong collaboration skills, and bias toward action, you will improve the effectiveness of our programatic operations resulting in a team that moves faster, communicates clearer and delivers more value to our clients across Services. Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple — from tools that enable collaboration to the support teams that keep Apple's workforce running.

EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

Description

In this position, you will thrive at the intersection of program operations, executive coordination, and team culture keeping complex processes running smoothly while bringing energy, creativity, and initiative to how our program connects, communicates, and celebrates progress. Your responsibilities will include: Championing Team Culture & Engagement: This is where you'll leave your mark.

You'll keep the pulse of team morale and engagement through formal and informal methods bringing creativity, initiative, and care to how we celebrate milestones, welcome new members, and build connection across a distributed team. From owning the product that powers the execution of our communications strategy to designing thoughtful onboarding experiences and orchestrating team events that people actually look forward to you'll help make Services Technology a place where people feel valued and energized.

Responsibilities

• Establishing Programatic Operations: You'll be responsible for the operational rhythm that keeps a large set of programs running.
• This includes tracking program milestones, maintaining program documentation and status reporting, supporting governance and quarterly reviews, and ensuring follow through on commitments across client programs.
• You'll help translate program activity into clear artifacts leadership can act on from weekly status rollups to QBR inputs and you'll be the connective tissue that keeps dependencies visible and decisions moving.
• Coordinating Vendor & Financial Operations: You'll partner with the teams that execute on procurement and vendor operations that underpin our contractor and vendor engagements including SoW review and coordination, PR/PO initiation and tracking, invoice approval, and end-to-end contractor onboarding and off boarding.
• You'll become the lead point of contact for our engagement with the VMO become the go-to person for resolving queries, unblocking issues, and keeping processes moving across PMO, VMO, HR legal, finance, procurement, and vendor partners.
• You’ll ensure policy changes from our partners are formally and consistently communicated to the Services
• Technology leadership team and the team at large.
• Managing Team Logistics & Assets: You'll manage team travel, facilities, equipment, and asset tracking keeping detailed records, occupancy data, and seat counts accurate and up to date as ongoing operational responsibilities.
• You'll also support space assessments and cross-site coordination as the program scales.
• Executive Coordination: You'll own the orchestration of executive and cross functional meetings that drive the program forward including leadership reviews, client QBRs, value stream syncs, all-hands, and our program summits.
• You'll partner with program leaders to shape agendas, prepare briefing materials, capture decisions and action items, and ensure consistent follow through.
• You'll anticipate what executives need before they ask and make sure every high-stakes meeting produces clear outcomes.

Minimum Qualifications

• Bachelors Degree in a technical field or equivalent experience.
• 10+ years of experience in strategy, business operations, executive coordination, or program leadership supporting technology or transformation programs at scale.
• 4+ years experience with KPI’s or OKR's and developing dashboards.
• 3+ years of experience managing people, including leading teams across multiple operational disciplines.
• An AI-first approach to streamlining operations and coordination.

Preferred Qualifications

• A genuine curiosity and drive to improve operational coordination and establish a program rhythm for consistent execution.
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to.
• Manage ambiguity, and drive to optimize processes and create solutions.
• Experience with procurement and vendor management processes (e.g., PR/POs, Invoicing, SoW coordination) Experience supporting executive-level meetings, communications, or program governance activities.
• Experience preparing briefing materials, executive-ready communications, and status reporting for senior leadership.
• Proficiency with Apple Keynote, Quip, Slack, Apple Mail, and other office systems and tools.
• Strong collaboration skills with the ability to build relationships cross-functionally across engineering, product, finance, and client organizations.
• Ability to influence others, handle conflict appropriately, know when to delegate issues upward, and when to apply common sense.
• Resourceful problem-solver with the ability to prioritize and manage multiple tasks efficiently in a multifaceted environment.
• Ability to remain calm and effective under pressure.
• Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $126,600 and $190,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.