Medical Front Desk Receptionist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone.   Schedules patient appointments, takes client payment information, filing and other front desk tasks.

Location, Schedule & Compensation:

This position will work between our Chattanooga and Cleveland locations as needed. Office hours are Monday–Friday.

Starting compensation is   $15.50 per hour , with higher compensation considered for candidates with prior medical office experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

Maintains schedules of clinical staff.

• Entry and verification of client data
• Collects copayments
• Responsible for technology support for telehealth appointments
• Answers multi-line phone
• Registration of clients in the electronic medical record
• Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
• Research and verification of insurance benefits and knowledge to apply for alternative payer sources
• Prepare and scan documents to internal HIM
• Cross train and perform duties to cover neighboring locations
• KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods.

QUALIFICATIONS

• Education Level: High school diploma or GED required.
• Years of Experience
• N/A Certification/Licensure
• V alid and unrestricted driver’s license is required with at least 3 years of driving history.
• PHYSICAL REQUIREMENTS
• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional
• DISCLAIMER
• The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
• Time Type: Full time
• Pay Range: $15.00--$21.00
• Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program
• Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
• At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
• Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
• Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.